Re: Disconnection Error 0x04000000
Hello EA SPORTS FC Mobile Support Team,
I am reporting a reproducible connectivity/disconnection issue that started immediately after the most recent FC Mobile update.
Issue Summary
Since the latest update, I am consistently disconnected from matches in both Head to Head (H2H) and Manager Mode.
The issue occurs when the match is about to start or immediately after the match begins. The game initially connects successfully and loads the match, but shortly afterward I am disconnected from the match and receive the consequences associated with a disconnection.
Technical Details
- Game: EA SPORTS FC Mobile
- Affected modes: Head to Head (H2H) and Manager Mode
- Issue: Unexpected/disruptive disconnection immediately after entering a match
- First noticed: After the latest game update
- Frequency: Reproducible / occurs consistently
- Before the update: These modes were working normally
- After the update: The issue started and has continued to occur
- Network: My internet connection is stable during normal use and does not show a general connectivity problem
- Scope: I have also seen reports from other players experiencing similar issues after the update
Reproduction Steps
1. Launch FC Mobile.
2. Enter either Head to Head or Manager Mode.
3. Start a match.
4. Wait for the match to load and begin.
5. Shortly after the match starts, the game disconnects me from the match.
Because the issue began directly after the update and is reproducible specifically when entering these game modes, I suspect this may be related to a software regression, matchmaking/session-handshake issue, or another connectivity-related bug introduced by the latest version.
Could you please investigate the issue on the server/client side and confirm whether this is a known issue?
If you need additional diagnostic information, such as device specifications, game version, network type, timestamps of affected matches, screenshots, screen recordings, or other technical details, I can provide them.
I would also appreciate it if you could ensure that affected players are not unfairly penalized for disconnects caused by this issue.
Thank you for your assistance.
