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6913907417830351's avatar
2 months ago
Solved

My account is suspended

I don’t know why but you have banned my account for almost three months why? 

  • Hi 6913907417830351​,

    I'm sorry, we won't know about your ban through the EA Forums. If you feel there's been a mix-up with the ban, that the rules weren't broken, you can appeal the decision by filling out and submitting the web form

    That will send your case to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about the ban appeal decision.

    This guide will share more information: 

     

    - EA_Lanna

2 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi 6913907417830351​,

    I'm sorry, we won't know about your ban through the EA Forums. If you feel there's been a mix-up with the ban, that the rules weren't broken, you can appeal the decision by filling out and submitting the web form

    That will send your case to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about the ban appeal decision.

    This guide will share more information: 

     

    - EA_Lanna

  • hello my account has been banned many times i have recreated another account to continue the game but it keeps happening why my account keeps getting banned

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