Players mssing promised special skills

What do I need to do to get a response?

See attached. 95 Haaland upgrade to Level 99. Player card Shows heel to heel. In skill move edit mode, the player does not appear in the list of players with such skill. Confirmed in the game. The player cannot use it at all (no screenshot available for that).

PS: as said, same for 91 base level Viera...

Ok, so you got the screenshots you requested and I am still waiting for a response.

Idk. I had 100 Haaland and was able to use it

Hm, that's odd... Does not help me much though. How do we continue here? What is the process of solving it?

Thanks for the idea. That brought an interesting behavior!

On clicking the green button, I get indeed the heel to heel move when I am in manual play mode (light blue circle = using the virtual stick).

However, in auto play (yellow circle, that's what I mostly use), VS attack has no function on clicking the green button at all. In Head to head, on clicking the green button it does not perform any skill move, but a pass (!).

In any case, the skill move is never available on one of the 4 sides of the green button although it should be present.

How is that possible? Bug?