Forum Discussion

Balogartur's avatar
Balogartur
Seasoned Newcomer
2 days ago
Solved

Inquiries Regarding an Item That Was Sold by Mistake

I would like to ask if this is a bonus that I get for constantly shopping.

  • Hi Balogartur,
    Unfortunately, we're unable to restore player items that have been sold, used, exchanged, or otherwise removed from an account. Because of this, we can't return the striker or reverse the sale.

    Thanks for your understanding.

3 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Hi Balogartur,
    Unfortunately, we're unable to restore player items that have been sold, used, exchanged, or otherwise removed from an account. Because of this, we can't return the striker or reverse the sale.

    Thanks for your understanding.

  • Balogartur's avatar
    Balogartur
    Seasoned Newcomer
    1 day ago

    Good day, dear EA team! I would like to contact you with a problem. Recently, my little brother accidentally sold one of my players. How can I get my striker back on fan base because I really miss him? I wrote to you a while ago, but the message didn't reach you, or I don't know because I didn't receive a reply. I am waiting for your answer

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi. Welcome to our forums.  Could you provide a bit more detail about what you're referring to?

    If possible, please share a screenshot and let us know which bonus or reward you're asking about so we can better understand and assist you.