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4tummfceq0jw's avatar
4tummfceq0jw
Newcomer
13 hours ago

Store is completely blank / empty screen on FC Mobile

Hi, my in-game Store on FC Mobile is completely blank and won't load any items or video ads. I have already tried clearing cache, resetting my advertising ID, and completely reinstalling the game.  

 

My account is linked to Google Play Games.  

My User ID (UID): [CM edit – UID removed for your safety. Please never post it on public forums.] 

 

Please help me resolve/refresh this issue on my account. Thank you!

 

crashing

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Hi, sorry to hear that your FC Mobile Store doesn't load properly. 

    To help identify what may be causing this, please work through the steps below and let us know whether anything changes:

    • Close FC Mobile completely, switch off your device for around 20 seconds, and then restart it.
    • Make sure both FC Mobile and your device’s operating system are fully updated.
    • Try opening the Store using Wi-Fi, then test it again using mobile data.
    • Disable any VPN or proxy connection.
    • Check that your device has at least 2–5 GB of available storage.
    • On Android, go to Settings - Apps - FC Mobile - Storage & cache - Clear cache, then reopen the game.
    • On iOS, offload FC Mobile, restart your device, and reinstall it through the App Store(Make sure your account was linked to save progress) 
    • After launching the game, allow all resources to finish downloading before switching to another app.
    • Temporarily change the default web browser on your phone and check the Store again.

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