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faoa41ps8q34's avatar
faoa41ps8q34
Rising Newcomer
23 days ago
Solved

Stuck screen

I have a new account and when i click 'play' to play the first kick off match the game does not respond and stuck but the music is still on i want you fix this stuck screen bug

android
freezing
  • EA_Pulsar's avatar
    EA_Pulsar
    22 days ago

    Is that a guest account, or was it linked to save your progress?

    I’m just checking so we know whether it’s safe for you to try uninstalling and reinstalling the game. If possible, could you also test that account on another device?

3 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    23 days ago

    Have you already tried restarting your device and clearing the cache to see if that helps?

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    22 days ago

    Is that a guest account, or was it linked to save your progress?

    I’m just checking so we know whether it’s safe for you to try uninstalling and reinstalling the game. If possible, could you also test that account on another device?

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