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r4m8ab1y5fp2's avatar
r4m8ab1y5fp2
Newcomer
3 days ago

Unable to Fully Log Out of EA Sports FC Mobile on Another Device

Hello,

I am experiencing an issue where my EA Sports FC Mobile account is still accessible on someone else’s device, even though I have logged out of my Gmail and EA account and even permanently deleted my Gmail.

Issue Details:
I previously logged into my EA Sports FC Mobile account on another person's phone.
I have since logged out of my EA account and Gmail from that device.
I have also changed my EA account password and enabled two-factor authentication (2FA) for security.
Despite this, the person can still access the game without needing to log in again.
If they try to log in to my EA account, they can’t because I have secured it, but they can still play the game without any login credentials.
An account conflict keeps happening when they try to log in.
If they reset the app data, they would need to sign in again, but they haven’t done that, so they can still access the game.
What I Need Help With:
How can I force a logout from all devices so they can’t access my game anymore?
Shouldn’t changing the EA password automatically log them out of the game?
Is there a way to prevent them from continuing to access my game without login?

I would appreciate any help from the moderators or the community on how to resolve this issue.

thankyou

1 Reply

  • dzrtr's avatar
    dzrtr
    Seasoned Hotshot
    3 days ago

    Have you contacted the EA helpdesk about this? I'd imagine that such an issue would need to be escalated to their security and fraud teams. Some portals and applications allow you to disconnect all sessions, had a scan of my EA account and I can only see in trusted devices referring to your website sessions, not the actual mobile devices. Definitely get in touch with the EA helpdesk.

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