Unable to make purchases from webstore

Hi there — could you please share more details about the error message you’re seeing when making the webstore purchase? Is this your first time using the store, or was it working for you before? Have you tested it using a different browser? 

Also, please feel free to contact the Customer Support team using the options on this page. The team can check your account to see what's happening:

• FCM WebStore Customer Support

Hello,

I am having an issue with the FC Mobile Web Store.

Although I am over 18 years old and my date of birth is correctly registered on my EA account, I am being flagged as an underage user and therefore cannot make any purchases on the Web Store.

Could you please check my account and remove the age restriction if possible?

EA ID:f1815628FJR

Registered email:

Thank you for your support.