Unfair and Abnormal Shuffle Card Pack in Greatest Captain Event
Dear EA FC Mobile
I would like to report an issue regarding the Shuffle card pack system in the Greatest Captain event, which I believe is abnormal and unfair to players. I also have video evidence attached to support this report.
I performed a total of 13 shuffles, spending 1,800 Shuffle Points. According to the system, all players should have equal chances of being drawn. However, the outcome shows that only 5 players appeared repeatedly, while Cristiano Ronaldo and Messi never appeared even once.
Here are my results:
- Maldini (CB) Captains Pack
- Cruyff (ST) Shuffle Exchange
- Gerrard (CM) "
- Maldini (CB) "
- Lahm (LB) "
- Cruyff (ST) "!
- Cruyff (ST) "!
- Van Dijk (CB) "!!
- Van Dijk (CB) "!!
- Maldini (CB)
- Lahm (LB)
- Van Dijk (CB)
- Gerrard (CM)
Summary:
- Maldini = 3 times
- Cruyff = 3 times
- Van Dijk = 3 times
- Gerrard = 2 times
- Lahm = 2 times
The abnormal points are:
- Too many duplicates (e.g., #6–7, #8–9 gave the same player consecutively)
- No Cristiano Ronaldo or Messi at all
- Additionally, none of the following positions ever appeared: CAM, CDM, RB, GK, LW, RW. This strongly reinforces that the shuffle rate is not transparent or fair.
My request:
I am not asking for a refund of the real money I spent, but I do expect fairness. Therefore, I request EA to compensate me with Captains Shards (or provide an alternative fair compensation).
I kindly ask the team to investigate this matter and provide a transparent explanation, as fairness and trust are essential for the players’ experience.
Thank you for your attention.
Clip : https://drive.google.com/drive/folders/1_GSj5ep9YppewjiCwlLlSP33DM2jX5QA?usp=share_link
Sincerely,
whysoserious
UID : 967006626747940866
Email : [edit: email address removed]
