UNKNOWN ERROR [10000] when joining league

Subject: UNKNOWN ERROR [10000] when joining league

Description:

Hi EA Team,

I’m facing an issue whenever I try to join a league. The game shows the message:

> “UNKNOWN ERROR [10000] – Sorry, something unexpected went wrong. Please make sure you have a reliable network connection and try again.”

After tapping OK, it returns to the previous screen and I can’t join any league.

Details:

Device: Xiaomi Mi 10T

OS: Android 12 (MIUI 14)

 Region: India

 UID: 890582369945628672

 Network: Tried both Wi-Fi and mobile data (same issue)

Game Version: Latest (updated from Play Store, Nov 2025)

What I’ve tried:

• Cleared cache and data

• Reinstalled the game

• Tried on both Wi-Fi and mobile data

• Tested a guest account (it worked fine, so the issue seems account-specific)

Expected:Should be able to join a league normally

Actual: Shows “UNKNOWN ERROR [10000]” every time

Please check my account for any restriction

or bug causing this. Thanks!