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1al5awmh2e7h's avatar
1al5awmh2e7h
Seasoned Newcomer
19 days ago

FC Mobile EA login creating new account instead of signing in

I need help when I want to log in with my account ea instead of ask me the e-mail creates me an account

 

CM: Edited thread title to provide additional context. 

discussion

2 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    18 days ago

    Hi there. Sorry to hear you’re having trouble getting back into your FC Mobile account. Try the following steps first and see if that helps: 

    1. Fully close FC Mobile.
    2. Clear the FC Mobile app cache, then reopen the game.
    3. Open your phone’s browser and make sure you’re signed out of any EA Account there.
    4. Clear the cookies/cache, then try logging in again
    5. When logging in, make sure you use the same email/EA account that was linked to your FC Mobile progress.
    6. Try switching networks once, for example from Wi-Fi to mobile data, then try again.

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