Community ManagerContacting support in-game is the only way on the EA side to get assistance with a purchasing issue. You can retry with the support advisors, but be prepared that you may get the same response as before. EA_Barry.
So you’re telling me the in-game support is the only way to get assistance, but also that you know it doesn’t work. And that I should be prepared for it not to. Way to help. I literally clearly stated in the forum page that the in-game support isn’t working. Pretty clear how bad the company you’re working for is when all they have to provide is a faulty support line and you guys hired to direct me there even when I show you that isn’t working. I mean seriously, get another solution. Absolute robbery of my money. If Apple doesn’t refund me over a call, we’re going to have real legal problems. Unbelievable. Maybe tell your company to fix either the support or the app. I also know you’re acting like there’s no higher superior you can reach out to when you can. Again, way to help. I hopes it’s clear that I’m not upset for no reason. The game took my money and didn’t give me what it advertised I was going to receive.
