I have a problem with my phone (Realme 10) that it does not support 60 fps inside the game, even though the requirements for 60 fps are available on my phone. Phones with lower capabilities than my phone support 60 fps. This problem has been going on with me since last season and I talked to support for 4 months and they did not solve my problem. How do I solve the 60 fps problem and it is from the game? These are the specifications of my phone: Name: Realme 10 Processor: MediaTek Helio G99 Ram: 8GB GPU: Mali-G57 MC2 DISPLAY: Super AMOLED, 90Hz.

I don't have the 60 fps setting turned on in my game, but I have an android phone that can easily play 60 fps. My phone realme 10 (RMX3630) has 8 gb ram 256 gb and MediaTek Helio G99 (MT6789) processor. The lack of 60 fps support despite these features is ridiculous. It shouldn't be hard for you to optimize the game to 60 fps for more phones or processors. So I request you to solve this problem.

I have already checked the requirements in your help article and this is exactly where the problem starts. I have an android phone with better specs than most of the requirements you listed in your help article, but I can't play 60fps just because the brand and processor are not among the requirements. That's why I say you need to optimize your game for more phones and more processors. It's very frustrating to have an amdroid phone that can easily play your game at 60 fps, but to be forced to play the game at 30 fps just because the game is not optimized for that phone or its processor. You should optimize your game for more android phones and more processors. For a brand like Realme, which has managed to make a name for itself and a processor like Mediatek, which is used in most of the phones, it should be unacceptable that the game is not optimized. You should optimize your game for more phones and processors, not just the requirements on your help list. So your response is not helpful.

@mendozzamagic No, it's not. This is not a problem with the phone brand or drivers. The problem is caused by the game not being optimized for this phone brand or drivers. And no. The game doesn't run 60fps on almost all android devices except one or two android devices. Considering how diverse and numerous Android devices are, it is obvious that the requirements for mobile system requirements are quite limited. And there is no excuse for 60fps to be optimized only for certain snapdragon processors (and these are limited) and not for a processor like mediatek. And we're not asking them to optimize for a completely different operating system. We literally want it to be optimized for phones using the same operating system as the requirements. And again, no. For a huge game company like EA, this is something they can easily fix. It's funny that a company like EA can't do this when there are other big game companies that can achieve much more difficult optimizations.

how can EA be so idiotic, most other game only require the phone to be powerful enough to unlock higher graphic setting, but you guys instead posting an arbitrary phone make and type that will have more settings unlocked, instead of your game detecting if the spec is good enough for more setting to be available

@mendozzamagic What is the problem with my phone my phone supports 60 fps in many games. Can't the game solve the problem with an update?

My phone does not support 60 FPS | EA Forums

20 Replies

mendozzamagic
Hero+
2 years ago
@A17JOE unfortunately it seems to be a device issue with that make of phone - not much the EA team can do about it - the device manufacturer needs to fix whatever is not allowing the higher end graphics to work 🫣
A17JOE
2 years ago
@mendozzamagic What is the problem with my phone my phone supports 60 fps in many games. Can't the game solve the problem with an update?
mendozzamagic
Hero+
2 years ago
@A17JOE As I mentioned - it seems to be a particular issue with that brand - not sure what the game developers can fix if it’s a device related issue that is making something that is compatible with other Android devices incompatible with that one 🤷‍♀️
qwomo0ll2hgc
2 years ago
I don't have the 60 fps setting turned on in my game, but I have an android phone that can easily play 60 fps. My phone realme 10 (RMX3630) has 8 gb ram 256 gb and MediaTek Helio G99 (MT6789) processor. The lack of 60 fps support despite these features is ridiculous. It shouldn't be hard for you to optimize the game to 60 fps for more phones or processors. So I request you to solve this problem.
EA_Illium
EA Staff (Retired)
2 years ago
[General Information]

Hey @qwomo0ll2hgc

Thanks for letting us know what you are running into with FC Mobile, To get the game to run at a higher setting please ensure you meet the requirements listed in our Help Article:

EA SPORTS FC™ Mobile system requirements

Thanks!
qwomo0ll2hgc
2 years ago
I have already checked the requirements in your help article and this is exactly where the problem starts. I have an android phone with better specs than most of the requirements you listed in your help article, but I can't play 60fps just because the brand and processor are not among the requirements. That's why I say you need to optimize your game for more phones and more processors. It's very frustrating to have an amdroid phone that can easily play your game at 60 fps, but to be forced to play the game at 30 fps just because the game is not optimized for that phone or its processor. You should optimize your game for more android phones and more processors. For a brand like Realme, which has managed to make a name for itself and a processor like Mediatek, which is used in most of the phones, it should be unacceptable that the game is not optimized. You should optimize your game for more phones and processors, not just the requirements on your help list. So your response is not helpful.
mxr389j91g9h
2 years ago
Definetly agree on this,i have helio g99 ultra and can't play.
r0ztghhcb5fr
2 years ago
My phone support 60 fps in efootball why it not supported 60 fps in fc mobile
Sanyosa
Seasoned Ace
2 years ago
https://answers.ea.com/t5/Technical-Issues/FC-Mobile-60-fps-setting-is-not-on/m-p/13505916#M2499
ym4pn594988k
2 years ago
Same. Have tablet with G99 and can't 60fps. but its good processor