Technical Issue: H2H Matchmaking Error - "Match already started"

Hello EA Support Team,

I am writing to report a critical bug that I am experiencing in FC Mobile, specifically in the Head to Head (H2H) mode. 

Every time I try to search for a match, the matchmaking process fails, and I instantly get the following error message on my screen: "Ошибка подбора соперника, так как матч уже начался" (Matchmaking error, because the match has already started). 

Because of this error, I am being kicked out of the matchmaking screen immediately, and the game automatically counts it as a technical loss for me. As a result, I am losing my Division Rivals points and rank unfairly without even entering the pitch. My internet connection is fast and completely stable, and other game modes work perfectly fine.

I have attached a screenshot showing the exact error message. 

Please investigate my account and help me resolve this server/matchmaking sync issue as soon as possible. 

Here are my account details:

* In-game Username: JANDarbek200

* Region: Central Asia / CIS

* User ID (UID): [1005023025244008449]

Thank you for your time and assistance. I look forward to your support.

Best regards,  

JANDarbek200