During the chat with advisor Anish, he said a specialist would join the conversation. However, my chat crashed, the 10-minute wait timed out, and the specialist never joined. The warm transfer may not have been completed successfully.
CM: Edited thread title to provide additional context.
Hello EA Community Managers,
I have an existing support case #256141574. The previous live chat advisor Ashish already escalated this case to the FC Mobile specialist team, but I still have not received any follow-up reply.
I cannot resume the old case, it keeps showing the error "This case has already been resumed on another browser or device".
I am also unable to launch FC Mobile, so I cannot submit the required in-game ticket.
My original FC Mobile profile: FFF, 128 OVR, 120 OVR Flashback Ronaldo, around 73000–80000 Signing Shards.
The EA account I am currently logged in is fd8ttscy1vtj, marked as Account created in 2026. This is NOT my original EA account. The login ID was changed to a random phone number, and my FFF game profile was overwritten by a brand new low-level account.
I do not have purchase receipts, but I have all evidence screenshots.
Could you please help flag this thread to the dedicated FC Mobile specialist team and continue the account recovery for case #256141574
Community ManagerHi there. Sorry to hear your chat got disconnected while waiting for the transfer! Unfortunately, we aren't able to continue that session here on the public forums. You'll need to open a new case so an advisor can pick up where things left off. Thanks for your understanding!
