All my previous FIFA mobile content are gone and what I bought was not there

Can't get my progress in fifa 23 mobile back in fc 24

I was in level 36 playing the fifa on the phone app and now that the new version came out I have to start all over again ?

What is this ?????

I wasted money on this and I try to get my account back on the Google play and now It like my account don't exists no more I don't even want to play no more 

Product: FC Mobile
Platform:Apple iPhone
What's your device's make and model? Iphone X
What's your device's firmware? Iphone X
What is your game version? last one updated on 26 09 2024
In what game mode did the bug occur? Store
How often does the bug occur? Every time (100%)
What happens when the bug occurs? I opened the game and got a message about a force update. I lost my account after updating, Date--- 26 09 2024 My name in the game is Artur, and my Group name is Armenia(Only I am in that group) I have played as a guest 132 130 131
What time did you see the bug? (HH:MM AM/PM) 26 09 2024 after updating ~11:00 in Armenian time

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Where is my profile, I played for 6-7 months to lose it because of your bad job

Hello,

My overall level is above 130 team and my level is Legendary I and now disappeared after the major update on September 26th. I've been playing FIFA Mobile for over 1.5 years, and until that day, I had reached a high level with an overall team rating of around 130. However, since the update, I can't find my team in the new app, even though I tried linking it to the same Facebook userID.

I'm extremely concerned about this situation, as I've invested a lot of time and effort into building my team, and I would appreciate any assistance in recovering it or understanding what might have happened during the update. My user ID = [Removed, please do not post this - Admin.] I linked this ID to my FIFA mobile app on August 27, 2022

Hey @2f81415f006790db,

Since tonight, we have introduced EA SPORTS FC™ Mobile which also resets most of your progress. 

You can read all about what stays and what is getting reset here: https://www.ea.com/games/ea-sports-fc/fc-mobile/news/new-season-transition-details?setLocale=en-us

-rephii

Hey there!

I just wanted to give you a heads-up that we've recently released a new season with EA SPORTS FC™ Mobile game. Here you can find more information about what carries over to EA SPORTS FC™ MOBILE.

Greetings to Ea,

Initially I was playing PES and upon the update my player, coins and whatever I build was lost and couldn't retrieve it back due to that update. Then I have chosen FIFA ever since then trusting what ever I've build all this years won't go missing. Now on this new update, all my player and millions of coins that I have collect and a team that I have build for 6 over billion just gone missing with your update?. What is the promise for us to play FIFA after this onwards where there might be another update from your side that will wipe out whatever we build. This is not something easy be acceptable. Please advise if there is a way to retrieve back my previous team

Thank you

@EA_PulsarSorry but your answer doesn't close my question, I opened the game and saw a popup about force update, but it has not allowed me to open the game, in that popup it was not written that I would lose my account if I played as a guest and that I have to connect account to Facebook or somewhere,
And now I don't have players, logos(how written in your mentioned link), and account.
I am also a developer and I understand what happened please solve my problem and give back my account
As I understand for all players everything is deleted. right?

Anggaymgol2023 fifa