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yo1123kogjb1's avatar
yo1123kogjb1
Rising Novice
9 days ago
Solved

FC Mobile freezes when opening Squad screen

Hello, I am having an issue in EA SPORTS FC Mobile. The game works normally, including matches, the store, and other menus. However, whenever I open the Squad/Lineup page, the entire game freezes...
android
crashing
freezing
  • EA_Pulsar's avatar
    EA_Pulsar
    4 days ago

    Hey folks. Could you please try the following steps and let me know if they help resolve the issue?

    1. Go to Club - Team Badge and complete the Team Badge tutorial.
    2. Return to the main menu.
    3. Go to Club - My Team and check whether the issue is now resolved.

    Please let me know the outcome once you've tried these steps. Thanks!

EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
4 days ago

Hey folks. Could you please try the following steps and let me know if they help resolve the issue?

  1. Go to Club - Team Badge and complete the Team Badge tutorial.
  2. Return to the main menu.
  3. Go to Club - My Team and check whether the issue is now resolved.

Please let me know the outcome once you've tried these steps. Thanks!

  • yj9kosf1x5s5's avatar
    yj9kosf1x5s5
    New Novice
    4 days ago

    Hello sir,

    The trick you told us it actually works very well and now my team is unlocked,I can easily change my lineup and everything is solved.

    Thanks for your Support and hard work.

    • EA_Pulsar's avatar
      EA_Pulsar
      Icon for Community Manager rankCommunity Manager
      3 days ago

      Thank you for the update! I'm glad to hear that the workaround resolved the issue and that your team is now fully unlocked. I appreciate you taking the time to confirm the fix. Enjoy the game, and if you run into any other issues, please don't hesitate to let us know.

  • yo1123kogjb1's avatar
    yo1123kogjb1
    Rising Novice
    22 hours ago

    Hi,

    I followed the steps and entered Team Badge. A tutorial appeared and took me to the Squad screen.

    However, when I reached the Squad screen, the game froze again before I could complete the tutorial step to add a player.

    The issue is still not resolved.

    Thank you.

    • EA_Pulsar's avatar
      EA_Pulsar
      Icon for Community Manager rankCommunity Manager
      10 hours ago

      Are you able to test that workaround from a different divce yo1123kogjb1​, or try again after clearing cache data? 

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