Final Update on my Frame Drops Case (#233305044)
After multiple chat sessions and technical escalations, here is the summary of what happened:
Official Confirmation: EA Support <removed> officially confirmed that my issue is now filed as a Bug Report regarding optimization, not a device issue.
Technical Data: I provided detailed logs and a specific Timestamp (Dec 29, 12:00 PM - 2:00 PM) to help the Dev team track the CPU performance during frame drops.
Dedicated Queue: My case was transferred to a Dedicated technical queue where Advisor Satyam recorded all the device info and Player ID <removed> for the specialists.
Current Status: The case is marked as "No Fix Available" because the fix must come from a Server-side update or a Patch, as the troubleshooting steps were already exhausted.
Next Steps: The investigation is ongoing. I was advised to monitor official channels and the In-game messaging for any upcoming patches.
I hope the Dev team prioritizes this optimization fix for Update 26.
Case ID: #233305044
[CM edit - removed User ID for privacy and advisor name]
Community ManagerCommunity Manager
