Re: Unable to Exchange Players for Shards – Players Still Shown as In Lineup

Hello EA Support, I am experiencing a severe bug with my account in EA Sports FC Mobile. I own a 125 OVR Luis Díaz card, but it completely fails to appear in the "Star Signings" exchange tab (My Players) where items should be converted into star fragments. I have already taken the following troubleshooting steps:

 

1. Removed Luis Díaz from my active main lineup and all alternative squad slots.

2. Checked and cleared him from all event matches, including the "Ballon d'Or Duel" and other tournament modes.

3. Restarted the game and cleared cache multiple times.

 

Despite being completely unassigned from every single lineup and event, the game treats the card as if it's still locked in a squad or simply hides it entirely from the Star Signings exchange window.

 

Please fix this database synchronization issue or manually refresh/remove the lineup lock on my 125 OVR Luis Díaz card so I can exchange it.

 

My nickname in game is Lance and my UID: removed