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slicepin's avatar
slicepin
Newcomer
1 day ago

Lost Game Progress related to Linking to EA

I need this case escalated to an advisor for an account-linking issue.

I lost access to my original FC Mobile profile after attempting to link my EA Account. During this process there appeared to be two accounts, I used a Revert option, and I may have subsequently deleted one of the EA accounts.

My original FC Mobile profile still exists and is searchable by other players:

Username: slicepin
OVR: 121
Level: 30
Formation: 4-3-3 2 DMs

My Game Center account is also named slicepin.

However, signing into the same Game Center account now loads a new FC Mobile profile instead of my original profile.

The new profile is currently linked to both Game Center and an EA Account.

UID of the new/wrong profile: removed

I do not know the UID of my original OVR 121 profile, because I can no longer access it.

The original slicepin profile is still visible when searched from another FC Mobile account, and I can provide a screenshot.

Please investigate the account-link/revert history and identify which EA Account or login was previously associated with my original slicepin FC Mobile profile. I am not asking to restore progress to this new UID; I need access restored to the original profile.

ios

1 Reply

  • slicepin's avatar
    slicepin
    Newcomer
    1 day ago

    Unable to reach EA Advisor for FC Mobile account recovery

    My original FC Mobile account still exists, but after an EA Account linking/revert issue, my Game Center login now loads a different FC Mobile profile.

    The in-game Customer Service flow only sends me through automated troubleshooting and ends at the Feedback Bot. I cannot find an option to contact an advisor.

    Could an EA Community Manager please advise how I can open a case with an EA Advisor for this account-association issue?

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