Request for 60Fps/High
Issue - I am unable to select high frame rate"(60 FPS)in the game graphics settings.It shows"not supported on this device"despite the hardware being fully capable. Device details. *Model:Infinix ho...
Forum Discussion
"Actually, the Infinix Hot 50 5G was released in late 2024, and the Dimensity 6300 (6nm) is a newer architecture than the Helio G99. My device has a 120Hz display and easily handles other modern games at 60 FPS. This isn't a hardware failure; it's a whitelisting issue where EA hasn't updated their device database for this specific new model yet. I'm looking for an official response on when this 2024 chipset will be optimized."
The refresh of your screen is irrelevant, to be fair.
Both the Helio series and Dimensity 6300 are 6nm, and both use the same underlying CPU architecture from around 2017–2018 (2x A76 performance cores and 6x efficiency cores A55). The difference is basically a small clock bump from about 2.2GHz to 2.4GHz. It’s the same now, ancient 6nm architecture, just slightly tuned so it can handle 5G.
Despite the late 2024 label, it’s still paired with a Mali-G57 MC2 class GPU released mid 2020, which is where the second bottleneck is. That’s the limiting factor in gaming and anything heavier.
No one is saying it is a hardware failure. It is just ancient hardware in a so-called "new" phone. It might play some games okay, but for others, it is a hard no. There is a reason why these chips have not been whitelisted in years. You cannot slap a 2024 sticker on 6-7 year old at the time of release tech and expect it to actually perform like tech actually released in 2024 or later (3nm).
And your official response is already out: https://help.ea.com/en/articles/ea-sports-fc/fc-mobile/system-requirements/
"I think we’re missing the point here. I’m not asking to run the game on 'Ultra' at 120 FPS. I’m asking for the 60 FPS toggle to be unlocked for a device that consistently scores 435,000+ on AnTuTu v10.
There are several older devices with lower benchmarks and similar Mali-G57 GPUs that have 60 FPS whitelisted. The Dimensity 6300 is a 2024 6nm chip with better thermal efficiency than the G99 or G700 series you mentioned. If the hardware can maintain a stable 60 FPS on 'Low' settings in other major titles, there is no technical reason for EA to hard-cap it at 30 FPS other than a missing entry in their device database. My request stands: please update the whitelist for this 2024 model."
