Unable to make substitutes

Player ID:

551516938778300416

Which game modes are you playing?

Every single one. All the challenge modes, division rivals, kick-off matches, etc. Everything.

Are you getting an error message?

No, I do not get an error message.

What Device are you using?

Mi 11 Lite Pro 5G - MIUI Global 14.0.7

If possible, share a Screenshot or Clip of the issue...

Sure, I will attach two screenshots 

Do you have any device or app updates pending?

No, I do not have any device or app updates pending.

Also, I would like to mention that Auto-Substitution doesn't always work. What I mean by that is, even though I have it enabled it doesn't put on any of the players that I have as substitues. However that's not the case when I'm playing the UEFA Champions League game mode. When I'm playing this game mode, I am still not able to put on substitutes but they sometimes get put on automatically. However, I cannot decide whether they actually get in or not. I'm saying this because before the update, when the game was still FIFA MOBILE 2023 I remember you could choose not to do a substitution even if you had Auto-Substitution on and the game wanted to put someone in the field. However, when my substitutes get on when I'm playing UEFA Champions League, I do not see any option to not make that substitution. However, I do not even know if you get to choose anymore, since I haven't been able to make any substitution since the game got updated to FC Mobile.

1.UID : 471225276600434688

2. Game modes : Manager mode, Head to Head , Event matches, Challenge mode matches , Tournament mode 

3. No error messages seen on screen

4. Device name: Motorola Edge 30 

5. No device or app update pending 

@EA_Illium wrote:

Hey Everyone, 

Thanks for reaching out to the FC Mobile community on Answers HQ!

If you are still running into issues with making substitutions, please let us know the following:

• Player ID (Select the setting icon --> UID):
• Which game modes are you playing?
• Are you getting an error message? 
• What Device (make/model) are you using?
• If possible, share a Screenshot or Clip of the issue...
• Do you have any device or app updates pending?

We can use this information, to help make the team aware of the issue and to further investigate.

Thanks!

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1.UID : 471225276600434688

2. Game modes : Manager mode, Head to Head , Event matches, Challenge mode matches , Tournament mode 

3. No error messages seen on screen

4. Device name: Motorola Edge 30 

5. No device or app update pending 

As expected, Nope