Stop wrongful coin transfer bans

My friend who invested hours into grinding the game and having fun doing H2H’s and winning games together after long days of work was just recently banned from using the auction block due to his little brother getting onto his account and transferring coins from his other account to it. My friend (who’s currently overseas in the military) wasn’t even aware of what was going on until he called home to see if his brother got onto his account at all in which yes he did and was too young to understand EA’s rules. Not only is he upset about this and has made an appeal, I as well lose the urge to want to continue playing ultimate team if stuff like this happens. I just hope EA can understand what happens and can reverse that for him. We had good teams this year all made from blood sweat and tears.