Trying to find out why I’m getting the following errors while trying to play the free trial of Madden 24:”ATTENTION: In order to access the online features for this title your account on PlayStation Network must be signed in and you must be signed in to the EA servers.””UNABLE TO VERIFY ACCOUNT: You must be connected to the EA servers in order to play the Madden NFL 24 Trial. We will now attempt to reconnect to the EA Servers.”It was working fine until yesterday. I have tried all of the obvious things, including restarting the game, console, switching internet connections, restarting internet entirely.Looking for help thanks!

Hey All, With the error that says you must be connected online, that is typically a sync issue with the EA account and the game itself. See if the following helps. Log into profile.ea.com and under connections make sure your Gamertag is connected. Sometimes we go a while without realizing it is the wrong EA account Once you verify that, reset the password to the EA account Here. Once the password is reset, you can try to log back in but I would do a full reboot of the console first.

“In order to access the online features…” Madden 24

20 Replies

Tgod0420
2 years ago
@grooch56 Same issue for me and I was trying to play the trial but same error messages
frannyclub50
2 years ago
When I start madden 24 on ps4 on the loading screen before going to the main menu an error keep popping up saying unable to verify account and keeps trying to reconnect to the ea servers
chalinbeenswipi
2 years ago
@grooch56 I had the same problem I been waiting for it to fix but it still have t
nutachi
New Rookie
2 years ago
same thing happening to me! Already did everything possible to try and fix it and no help. Same with ea help chat or even posting a thread on here, no help at all
EA_Shepard
Community Manager
2 years ago
Hey All,

With the error that says you must be connected online, that is typically a sync issue with the EA account and the game itself. See if the following helps.

Log into profile.ea.com and under connections make sure your Gamertag is connected. Sometimes we go a while without realizing it is the wrong EA account

Once you verify that, reset the password to the EA account Here.

Once the password is reset, you can try to log back in but I would do a full reboot of the console first.
SalariYT
2 years ago
Tried resetting still hasn’t done anything for me
Mascottte85
2 years ago
Same for me with EA Play
EA_Shepard
Community Manager
2 years ago
@Mascottte85 @SalariYT If you log into profile.ea.com, make sure the EA email is the one you use and under connections, you see the Gamertag that you use is the same one connected to that EA account.

Once you verify those, turn off the console, unplug it for about a minute and once plugged back in, try to connect again. If you have Xbox live on that Gamertag, or PS Plus if on PS, you should not get that error.

That error basically indicates there is a disconnection from your EA account to the console account to the EA servers. It isn't not recognizing you have an online sub to access the servers. Just have to find where that disconnect is.
Mascottte85
2 years ago
Hi @EA_Shepard,
I just followed the steps but nothing changes.
And when I try to launch the EA Play trial version from the store page, the message "an error has occurred" appears.
I can play Madden 23 and FIFA 23 without any problems.
If you have another solution I'm interested.
Thanks
yfncetta
2 years ago
I’m having the same issue and I am able to play madden 23 without a problem madden 24 will not load pass Josh Allen at all and getting frustrated. Don’t want to but the real one if this is happening on the trial.