Forum Discussion

whs3rdbaseman's avatar
2 years ago
Solved

Cannot continue when logging into EA.

I am playing on Xbox Series S. I somehow got kicked out of the EA servers and now when I try to access My Superstar mode I am prompted to login.  I get the verification emailed to me or texted, ...
  • EA_Illium's avatar
    2 years ago

    Hey @whs3rdbaseman 

    Can we give the following steps a try first, 

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Check for console updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

    After check if you still need to log in, if so confirm if you get a verification code. 

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