I have been attempting to play madden 24 and I am getting a long delay on the load screen followed by servers can't process your request on the home screen. I get dashboarded after that back to the menu.
Community ManagerHi there, @Wil20rob
I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
I have the same issue; even in Madden 23. I always had to unplug my console, hold the power but in for 5 seconds, plug it back in, and turn it on. Then, and only then, would it allow me to connect to the servers.
I'll try your suggestion.
Thanks in back in now with the power cycle.
I mean, I'm glad I have a workaround, but shouldn't something be done so this isn't necessary? I mean, it's still a problem that EA should be finding a permanent fix for, workaround or not.
Community ManagerNormally, when power cycling resolves an issue, it has to do with clearing the cache on your console/PC. It also happens with many games that require an online connection. When your system goes in to sleep mode, the connection is severed which causes the game to need to reconnect by restarting.
Okay, but is that process a normal requirement in order to access the servers? Should I just expect to have to do this practice everytime I want to play?
Im using my 10 free hours of madden 24 and every time I try to play superstar mode it says im unable to connect to the ea servers. What should I do?
Community ManagerMost likely, you can just restart Madden 24 if your system goes in to sleep mode.
Did you try what is suggested in this thread?
I'm going to give it a shot today. I'll keep you posted.
