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Join us here to discuss troubleshooting.","avatar":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bi0yMDQtQzVwWGFp?image-coordinates=0%2C0%2C1667%2C1667\"}"},"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:madden-nfl-24-en"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:tghpe58374"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:ea-forums-en"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:madden-nfl-en"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:madden-nfl-24-en"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":true,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"shortTitle":"Madden NFL 24 Technical Issues & Bugs","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"linear"},"topicsCount":3383,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-03-01T06:50:31.140Z"},"tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":false,"tagType":"PRESET_ONLY","eventPath":"category:madden-nfl-24-en/category:madden-nfl-en/category:ea-forums-en/community:tghpe58374board:madden-nfl-24-technical-issues-en/"},"User:user:4785088":{"__typename":"User","id":"user:4785088","uid":4785088,"login":"Wqyneman98","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-10.svg?time=1721239691000"},"rank":null,"email":"","messagesCount":1,"biography":null,"topicsCount":1,"kudosReceivedCount":3,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-12-30T21:58:49.068Z","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:8835516":{"__typename":"ForumTopicMessage","uid":8835516,"subject":"Madden 24 inability to launch game via Gamepass","id":"message:8835516","revisionNum":1,"repliesCount":110,"author":{"__ref":"User:user:4785088"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:madden-nfl-24-technical-issues-en"},"conversation":{"__ref":"Conversation:conversation:8835516"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:8835516"},"body":"

Have EA Play on game pass ultimate but can't play any version of Madden 24 that is available. Says I'm not signed into the downloading account but only one account on the Xbox and its the same one I have used to play both Madden 24 and MLB 24 but Madden no longer works. I've tried signing out and in, resetting xbox, relaunching the game etc.

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[CM - updated thread title for visibility]

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Marking as solved only for visibility. We are currently looking into this issue.

\n\n

Hi everyone,

Thanks again for being patient with us while we're looking into this.

\n\n

I wanted to drop in and let you know that we are still working on getting this fixed, but there is a potential workaround that may help in the meantime:

\n\n

When Madden NFL 24 is open on your console, try logging out of your Xbox account, then log back in. That may allow you to enter the game and play.

\n\n

Please note that this will only work if you're playing with the game installed on your console, not if you are playing through Cloud Gaming. Also, you may need to repeat this each time you launch the game.

\n\n

Again, we appreciate you bearing with us while we continue to work on fixing this issue. At the moment I'm afraid we don't have a time frame on when it might be fixed, but we will follow up here as soon as we have any updates.

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