Madden 24 keeps losing connection to EA servers

Hey @SynGabs 

When you have a moment, can we try the following?

• Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
• Clear EA App's Cache (Top Left Menu > Help > App Recovery) 
  
  
• Connection and Advance Connection Guides 
• Check for other applications that may be limiting EA App or Game performance
• Close other running applications on your device
• Run the System File Checker tool, then Check for Windows and GPU updates  

Thanks!

It didn't work

I'm using ethernet with very good speed. The network is not the issue because I have already tried playing on wireless, ethernet and used my phone to switch connection but the issue still popped up so it doesn't come from my network.

I have tried getting the DNS to 8.8.8.8 and 8.8.4.4.

I used "cmd" to empty the cache and reset all IP settings on IPV4 and IPV6.

I did the power cycles on my pc and on the router.

I have uninstalled the game 3 times.

I checked files integrity.

Nothing worked

I am having the same issue on Xbox...

Hey @SynGabs 

Would it be possible to test either on a new user or admin account, or trying your device on a different network?

HI @escherf15 

Can we try the following for Xbox is you have not so far?

• Quit the game and other running apps from Quick Resume (For Series X|S consoles)
• Remove any connected device, or additional USB's from the console then restart the Xbox and check
• Check for updates 
• Try the steps in our Connection and Advance Connection Guides 
• Open you're Xbox NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

I am the only person using this PC, so I am on admin account. 

My previous message said this "The network is not the issue because I have already tried playing on wireless, ethernet and used my phone to switch connection but the issue still popped up so it doesn't come from my network."

So I already tried using a different network.

It's becoming really annoying that EA can't get things right and try to pin that on users account or network when you can see I have already tried another network

Hey @SynGabs 

To confirm I had recommend trying that in case there was an issue with the windows account being used, in the past we have seen this help with players on a PC.

However, if that did not help us I am more then happy to pass feedback along to the team!

Nothing is working