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adjust lineup","id":"message:8889411","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:5171991"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:madden-nfl-25-bug-reports-archive-en"},"conversation":{"__ref":"Conversation:conversation:8889411"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:8889411"},"body@stripHtml({\"truncateLength\":200})":" Product: Madden NFL 25 Platform:Xbox Series X Please specify your platform model. Microsoft Xbox Series X What is your gamertag/PSN ID? Defensive Riot Date/time issue occurred January 11, 2025 9...","body@stringLength":"3013","rawBody":"

‌

Product: Madden NFL 25
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID? Defensive Riot
Date/time issue occurred January 11, 2025 9am EST
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Seasons
Summarize your bug Changed active lineup to an old version in the lineup screen. Now I cannot access the lineup screen without getting the \"Our servers cannot process...\". Cannot access any playing mode (probably due to gaps in active lineup). Tried removing team captains but can't get kicker out of lineup as he was my KOS and there is no way to change that position from binder.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Went to a previous lineup from b4 zero chill promotion in the change active lineup. This line up was named \"4020\" as I had 40 49ers and 20 chiefs. I have made many lineup changes since I used this lineup last. There are gaps everywhere potentially.
What happens when the bug occurs? Get message \"Our servers cannot process...\" and returned to title screen
What do you expect to see? I expect to see my lineup

‌

Changed my active lineup and now the game won't let me into the lineup screen, always get unable to process message

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Yes I only have elam the team captain kicker in my lineup. I cannot move him out of the kick off specialist as that is not an option from anywhere other then the lineup screen. I cannot access the lineup screen. I can't demote him or replace him. Going on 2 weeks now.

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Yes, i removed all chemistry and upgrades to every card in my binder.

I changed my active lineup Saturday morning (1/11/25) to a roster i had named \"4020\". This previous lineup was made before zero chill. I have not been able to access it since. I always get, \"Our servers cannot process this request at this time. Please try again later.\"

I have tried removing all upgrades and chemistries and \"promote to starter\" all non team captains. I still have the same issue. I have a lot of expensive cards as I spent just about $2k buying packs over the course of the game life. I do not have a davonte Adam's card either. I'm am completely locked out of all game modes, but I can enter ultimate team. I have access to my binder the store and auction house, just not my lineup screen to set a legal lineup to play any modes.

Please help!

","body@stringLength":"880","rawBody":"

Yes, i removed all chemistry and upgrades to every card in my binder.

Please help!

","author":{"__ref":"User:user:5171991"},"isEscalated":null,"postTime":"2025-01-14T16:21:29.286Z"},"ForumReplyMessage:message:8889416":{"__typename":"ForumReplyMessage","id":"message:8889416","revisionNum":1,"uid":8889416,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:madden-nfl-25-bug-reports-archive-en"},"conversation":{"__ref":"Conversation:conversation:8889411"},"subject":"Re: Cannot adjust lineup","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:8889416"},"body":"

@Defensive_Riot

\n\n

I'm looking into this further for you. I'll report back when I have some news. Thank you.

","body@stringLength":"239","rawBody":"

@Defensive_Riot

\n\n

I'm looking into this further for you. I'll report back when I have some news. Thank you.

","author":{"__ref":"User:user:35"},"isEscalated":null,"postTime":"2025-01-14T16:48:57.503Z","parent":{"__ref":"ForumReplyMessage:message:8889415"}},"ForumReplyMessage:message:8889417":{"__typename":"ForumReplyMessage","id":"message:8889417","revisionNum":1,"uid":8889417,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:madden-nfl-25-bug-reports-archive-en"},"conversation":{"__ref":"Conversation:conversation:8889411"},"subject":"Re: Cannot adjust lineup","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:8889417"},"body":"

Still waiting

","body@stringLength":"20","rawBody":"

Still waiting

","author":{"__ref":"User:user:5171991"},"isEscalated":null,"postTime":"2025-01-21T12:06:28.760Z","parent":{"__ref":"ForumReplyMessage:message:8889416"}},"ForumReplyMessage:message:8889418":{"__typename":"ForumReplyMessage","id":"message:8889418","revisionNum":1,"uid":8889418,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:madden-nfl-25-bug-reports-archive-en"},"conversation":{"__ref":"Conversation:conversation:8889411"},"subject":"Re: Cannot adjust lineup","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:8889418"},"body":"

@Defensive_Riot

\n\n

Try going to My Items. Then, filter the \"Program\" as \"Team Captains\". Have you tried editing your lineup here? You can also promote to starter this way. Please try this and let me know if it helps or not.

","body@stringLength":"354","rawBody":"

@Defensive_Riot

\n\n

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@Defensive_Riot

\n\n

Thanks. I've passed this on to the team investigating this. Will let you know when I have some news.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"127","kudosSumWeight":0,"postTime":"2025-01-22T17:47:51.444Z","lastPublishTime":"2025-01-22T17:47:51.444Z","metrics":{"__typename":"MessageMetrics","views":70},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:madden-nfl-25-en/category:madden-nfl-en/category:ea-forums-en/community:tghpe58374board:madden-nfl-25-bug-reports-archive-en/message:8889411/message:8889420","repliesCount":2,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:8889421":{"__typename":"ModerationData","id":"moderation_data:8889421","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:8889421":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5171991"},"id":"message:8889421","revisionNum":1,"uid":8889421,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:madden-nfl-25-bug-reports-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:8889420"},"conversation":{"__ref":"Conversation:conversation:8889411"},"subject":"Re: Cannot adjust lineup","moderationData":{"__ref":"ModerationData:moderation_data:8889421"},"body":"

Still no solution? Could I make a suggestion for you to pass on?

Could the problem be that I switched to a lineup named \"4020\"? I named that lineup months ago when I started before zero chill. There were several updates since that point. Maybe you need to have the first character in a lineup to be a letter or have at least one letter in the lineup name.

I have messed with every card in multiple variations, trying to get a valid lineup. All team captains are removed from lineup. With the exception of Elam the team captain as he was previously placed in the kick off specialist (kos) position. Promoting another kicker from the lineup screen does not replace this position(kos). So there is no way to completely remove him from the lineup. I even tried every variation of upgrading and team Chem to see if it allows me to enter my lineup screen. (It does not, always gives me, \"Our servers cannot process your request at this time. Please try again later.\")

I have removed all training or upgrade cards from all other cards. I even tried buying cheap cards and promoted to starter through the binder screen. Nothing is working.

There maybe a need to add a \"Remove from lineup\" string added to the player cards to prevent using an invalid card in your lineup.

Please pass this along and give me some hope of playing mut25 again.

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@Defensive_Riot

\n\n

Thanks for trying. At this point, we're just going to have for the team to get this resolved. When I have an update, I'll let you know.

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