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DarthCyn's avatar
DarthCyn
Seasoned Newcomer
11 months ago
Solved

[PC] Game won't launch

Product: Madden NFL 25
Platform:Steam-PC
Please specify your platform model. Steam - PC
What is the AMD or Nvidia Model Number of your graphics card? 1080ti
Enter RAM memory size in GB 64
Date/time issue occurred 8/13/24 All morning
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Play Now
Summarize your bug When I click to launch the game from either Steam or the EA app, the Madden 25 splash screen comes up with the loading bar. The bar progresses to competition, then closes. The game never launches.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to launch the game.
What happens when the bug occurs? The splash screen closes and Steam and the EA app are back to prompting me to launch the game.
What do you expect to see? The game launching.

I have disabled my AV/Firewall fully.  I have reinstalled both the game and the EA app, deleting any appdata, program files, or programdata folders associated with EA and Madden.  I have ran Steam, the EA App, and Madden as administrator.   I have rebooted my computer during and after these steps.  My graphics card drivers are up to date.  My Windows install is up to date.  None of these things have let me launch the game a single time.

  • DarthCyn's avatar
    DarthCyn
    11 months ago

    Thank you much for the advise.  I just resolved my issue.  Ended up being a piece of the security software on my machine that is supposed to be "monitor" only was actually blocking, without putting any info in logs.

7 Replies

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  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hey, @DarthCyn Have you tried the following?

    With the steps you have performed, it kind of sounds like another program or Windows is blocking it. One thing that happened to me is the Windows security popped up to approve it after I launched it, and I didn't see it for a few.

  • DarthCyn's avatar
    DarthCyn
    Seasoned Newcomer
    11 months ago

    Thank you much for the advise.  I just resolved my issue.  Ended up being a piece of the security software on my machine that is supposed to be "monitor" only was actually blocking, without putting any info in logs.

  • xRingyx's avatar
    xRingyx
    8 months ago

    So ive been have the same problem. Ive tried everything to fix it. I just recently installed another EA game to see if that would work witch it did. then I reinstalled madden and its the same issue. why is one working an the other not unless the madden folder is weird somehow

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    8 months ago

    @DarthCyn wrote:

    Thank you much for the advise.  I just resolved my issue.  Ended up being a piece of the security software on my machine that is supposed to be "monitor" only was actually blocking, without putting any info in logs.


    Thank you for letting us know it was resolved for you!

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