Hi everyone,
I just wanted to follow up here and mention that it looks like this has been fixed. If anyone is still getting the same message about the trial, please let me know.
Thanks again for your patience while we were working on getting this sorted!
I pre-ordered Madden 25 about a month before it went live. I've been playing it just fine since the start. Well after this recent update (9.3.2024) - xbox is now only giving me a 'free trial' version.
what gives? can someone please help!
Community ManagerHey Everyone,
Would it be possible to get more information on this?
Cheers!
Gamertag is Beasty9510
Playing on Xbox Series X
I have GamePass Ultimate which includes EA Play sub
My account owns Madden via the Madden 25/CFB 25 MVP Bundle. Paid for it 7-14-24.
No error message, just a message telling me I’m playing a trial and trying to get me to pay for it (again) screenshot of this enclosed
I’ve reset my Xbox, reset my internet, I’ve removed and put back my profile on my xbox, I’ve done a factory reset on Xbox.
I’ve enclosed a screenshot of the main menu with the message informing me I’m only playing the trial, and a screenshot of my install file which shows I bought the MVP Bundle with CFB25.
Same issue
Gamertag: Ruzhyo46
Xbox Series X
Game Pass Ultimate Sub which includes EA Play.
My account owns the game - I bought the CFB/Madden bundle
I am getting "Welcome to the Madden NFL 25 Trial" - not an error per se except i own the game and have been playing the full version.
I have had to go through the store which states I own the game. Appears to have loaded but I am concerned this will wipe after 10 hours.
This has to be the most disappointing of Madden launches that I have experienced. As someone who is a football fan and has been playing NFL sims since Tecmo Bowl, I cannot believe the NFL allows EA to maintain the exclusive license.
It was bad enough that EA NEVER disclosed that there would be no integration or way to export draft classes from CFB and put them in Madden, as it worked 14 years ago. So EA * me into paying $150 for an MVP bundle, and then Madden NEVER WORKS????? HOW????
Unbelievable. I will be filing complaints with my financial institution, Microsoft, and the Michigan Attorney General's office. EA should not be allowed to steal from people like this.
EA should be ashamed of this launch and how it treats its loyal customers.
I'm having the same kind of issue at this moment. Said I need to sign in with the account I purchased the bundle with. Well No chit Xbox. It's the only account I have. I deleted it all and now reinstalling hopefully it fixes It if no time to get the pissed off on. Nope didn't work again
same as above have tried
Gamertag: Clubber Lang501
Xbox series X
I have the Game pass. I purchased the Madden 25 standard edition when the pre-sale was going on.
I tried resetting everything, modem, etc. when i turn the game on the only options are to play with free trial or pay for it again.
Since the 9.3.24 update, I've been experiencing the game crashing every time I try to play a game in Superstar mode. Today I started experiencing this; I bought the bundle for $150 as well, months ago and today it says that I have the trial all of a sudden. *sigh*
Community ManagerHey Everyone,
Thanks for letting us know what you're running into with Madden 25.
For anyone who should have a full copy of Madden 25 and seeing a message, you are on a trail. Can you confirm if you go to the Xbox Store if Madden 25 shows as owned (for the edition you should have) or if you asked to purchase the game? (if possible, please shared a screenshot of how it looks for you)
Thanks!
For some reason I bought the game and now it is showing that I need to upgrade to full version.
Gamertag is MikeHnchoSon. my purchase information is in the screenshot below.
XboxSX: dish36
Have MS Xbox Ultimate pass
Account should own the game bought the MVP combo with college football 25
I might still be game sharing with my son
Getting EA Play trial error msg.
Uninstall and re-install.
