MUTmas Draft Event Wins Not Counting

I have been playing the MUTmas Draft game mode in Madden 25 UT, and there have been many issues regarding counting my wins. This has been costing me lots of rewards. Mostly this happens on the first game I play on a new run. For example, you need 5 wins to go flawless and get the top rewards. In my most recent run I had won 5 in a row. However, y first game did not count as a win or loss. Thus, leaving me with only 4 wins at the end. I did not receive all the rewards I should have gotten and I have been working so hard for hours to complete flawless runs and bring snow to help upgrade my team. I feel demotivated because I am getting wins and they are not counting which has costed me thousands of snow, packs, stockings, and many more rewards. Is there a way we can resolve this and receive compensation or rewarded for the wins I had rightfully earned?