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Madden1gang1's avatar
Madden1gang1
New Rookie
19 days ago

Madden 26 falsely banned

Hi everyone,

I just got a notice that my Madden 26 account was permanently banned from the Auction House and Companion App for alleged “Coin distribution,” and all my Coins were removed.

I want to be clear — I have never bought, sold, or sent Coins through third parties. I only earn Coins through playing MUT and using the Auction House. Within the 2 months I’ve spent hundreds of dollars buying MUT Points directly from the in-game store, and I can provide receipts or purchase history to prove it.

The only big transaction I made recently was buying the 85 OVR saquon Barkley  card for 1.5 million Coins, which was a legitimate Auction House purchase for my team. I’ve already created a case with EA, but how long do those even take? In the meantime, this is honestly dumb and feels like I’m being robbed of both my time and the legitimate money I’ve put into the game. I’ve done nothing wrong. I’ve put in over 700 hours into the game and feel real disappointed on how it has turned out.

Has anyone else gone through this? Is there a way to get EA to review cases faster?

Thanks,

5 Replies

  • Gavyn24's avatar
    Gavyn24
    Rising Newcomer
    2 days ago

    Same thing just happened to me yesterday was when I got the email 

  • good luck lol I was wrongly banned in CUT because my opps would " away team quit" in house rules events.....sadly EA does not care, the only thing they care about is our money. they got our money and we are beat smh

  • I got falsely banned too.... I sold a 1.25 mil card for 390k.  I just made it up only 1.2 mil coins total on my account for the 1st time... then wiped.  I can't figure out how to make a case or appeal.  I don't see madden 26 under the penalty screen.  It also says case not created when I do it under an old Madden 25 lock.  How do I contact customer service?  How do I get unbanned since they made a mistake with this false accusation.  I just grind the game and sell old or unneeded cards to upgrade team.  This makes no sense to me to have a feature in the game but get ban for using it as it was intended.

  • So when collector series dropped the  first set  On September 15,  as soon as it released 1:30pm I bought jsn and the other card I forget which at like. 700k coins  did I over pay yes did I do anything wrong no. I did the set sold all the cards as the game allows you to do . I get back on at night full account ban. I go through Ea help  4 times all 4 appeals denied. Then suddenly 12 days later I try to log in and im able to after the fact, I get an email from EaFerg apologizing assuring me this wouldn't happen again.

    Fast forward to 2 days ago, I have a sense in my head that the x4 raiders strat item is underpriced at I think it was 1.8 million coins. So I buy it  then I see poof no more in the store so I got to post it on the auction house for 4 million coins. I keep playing my game as normal make a Bucs theme team since they are the best in the game. I log in yesterday , behold the email saying I Buy or distribute coins. I know for a fact they can see the amount of Dollars any one person puts into this game.  Im A "VIP" what ever thats supposed to mean, Eaferg told me it wouldn't happen again. They decided that they are taking my 10 million coins that ive spend hundreds of dollars on pack to get  and restricting my access to the auction house. Let me say it here very clearly EA, Either clear my account OR lets go to court , It is completely unjust for me to be banned just because Im playing the game, there are plenty od streamers like "buffalokay" who dedicate streaming to help players work the market or PREP for new cards. all I do I play the game. Anyone can go through my 2 phone laptop  iPad  Mac book and desktop and you wouldn't find anything anywhere me communicating to anyone that Im in any way shape or form doing anything against the rules. I would appreciate if someone actually helped me like EaFerg did about a month ago and y'all stoped denying my appeal that appears to get denied by bots. Until that time I will make a post on every single Madden MCS tweet about these unjust actions taken against me foe playing the game I love fair and square.   Ea when u see this reach out ill be waiting.

  • Mymini03s's avatar
    Mymini03s
    Rising Newcomer
    15 days ago

    Hi any luck in getting ur account unbanned? I just got banned today too and all I do is flip cards for coins.  It’s almost a must to play MUT,  You either have to spend your money or your  time grinding the auction house and to get banned for just playing the game the way it was meant to be is upsetting.  I started late this year because I wasn’t going to get the game and I still have over 556 hours into this game.  Definitely not  proud of all the hours but it is what it is.  I like how they still allow us to play when u can’t make coins or even get to the auction house to up grade your team. MUT game mode is unplayable w/o the auction house.  

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