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xKiohh's avatar
xKiohh
Rising Novice
1 day ago
Solved

Wrongful suspension since November 21st, 2025 what do I do?

My account was suspended on November 21, 2025 for "Coin distribution" in which I have never bought or sold coins. I had over 1000+ hours on madden 26 with over 70M coins from working the auction house. I have put in around 10-25 appeals regarding this and asking EA to please look at it seriously. I have made many EA support chats and talked with agents in which they tell me to just go through the process with the TOS team in which I have every time I get the same response saying they have looked over it and feel the ban is justified. I know for a fact the ban cannot be justified and I have seen so many other people within the community with the same problems. I just do not understand how im not able to talk to someone about this problem i have. I cant even talk with the TOS team as they say they are not showing my any evidence regarding the suspension. Today I received this email saying they are never looking at it again basically telling me to stop appealing. How can that make any sense for someone that buys ones product and spends their time on it to basically say we don't want to help you stop appealing? If anybody at EA or with EA connections happens to see this I would really like to talk about this but im sure nothing will be done about this sadly. I went through the same thing in madden 21 and randomly months later was unbanned. 

  • Hey xKiohh​

    Unfortunately, we on the forums lack the necessary tools to support your case and cannot assist with account-related requests. I'm afraid that if they said the case will not be revisited then that's that. However, you can still try to dispute this by creating a new case, in which a different person on the support team will take another look. 

2 Replies

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey xKiohh​

    Unfortunately, we on the forums lack the necessary tools to support your case and cannot assist with account-related requests. I'm afraid that if they said the case will not be revisited then that's that. However, you can still try to dispute this by creating a new case, in which a different person on the support team will take another look. 

  • xKiohh's avatar
    xKiohh
    Rising Novice
    21 hours ago

    I just dont understand how I could have 1,000 hours on the game then all of a sudden sell coins? And every appeal has been denied it doesnt make much sense and its been like 2 months I cannot reach out to anyone?

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