Madden Companion App: Rosters export fails every time ("server is too loaded")
Product: Companion App, Franchise export to a website
First seen: September 16, 2026. Still happening as of September 24, 2026.
Summary
The Rosters export from the Companion App returns a "server is too loaded" error. League Info and the weekly stats exports still work fine. Before September 16 the same leagues exported rosters without a problem, with no change to the leagues, the phones or the receiving website.
Steps to reproduce
- Open the Companion App and sign in
- Open the league, choose Export, enter the website URL, and tick League Info, Rosters and the weekly stats.
- Start the export
- Rosters often fail
Expected
The Rosters export successfully completes
Actual
- League Info and the weekly stats exports succeed.
- The Rosters export fails with the "server is too loaded" error
- Retrying gives the same result
Impact
- League websites can't show rosters, so owners can't check their teams, trades, or free agents
- Commissioners keep retrying the export with no way to know when it might work
What has been ruled out
- The receiving website: logs show League Info and stats exports being accepted, no roster requests arrive.
- The league: leagues that exported rosters fine every week before September 16 now fail, with no settings changed
- The phone or network: the failure is the same across different phones, carriers and Wi-Fi networks.
Technical detail (for the engineering team)
The step that fails is the team rosters export. The error the app reports is the high-load response from the export service (error code 1073807360), and sometimes a request timeout, while the League Info and weekly stats exports from the same session succeed. That points at the rosters export service specifically rather than the app or the account.
Request
- Please investigate the roster export service's capacity or timeouts since September 16, 2026.
- If the service is being throttled on purpose, please let commissioners know and tell us when exports are expected to work.
- Longer term, please make the Rosters export retry or resume instead of failing the whole step on a load error.
I can provide exact timestamps (UTC) and the receiving site's request logs on request.
