Hi all as said in title. I’ve selected tutorial to show me around MUT and now every time I go through it it gets to challenges “Head to challenges” then it soft freezes still hear music and moving background as if the game is still running but I’ve spent 10 minutes staring at it doing nothing and the game doesn’t go anywhere. I’ve tried reinstalling doesn’t work.
really at my wits end with this would love for a fix as I’ve spent a significant of money on this game!
After this part it goes to a the blank blue screen I can still see points ect as seen below
Community ManagerHey, there
On your Xbox, can you close the game, go to Manage Games, and delete the reserved space and the profile file, if there is one? Then reboot it and try again, and let us know what happens. I don't see anything on the tutorial, so it could be a local issue, as I do not see any others saying this.
Thanks for the reply! I’ve just tried this and still the same outcome. I’ve also tried a full reinstall still no luck.
there seems to be stuck in a loop for the tutorial and there is no way to just get out of it. I’d love to share a video of it maybe this would be easier to see what I mean but it won’t let me post in here the video!.
I’ve been playing CFB27 ultimate team and previous madden perfectly fine so I highly doubt this would be an issue with my Xbox
Community ManagerDunny0131 It may not be yours directly, but if it were the game itself, there would be a lot of players saying the same. It sounds like the game is still running in the background, but the MUT tutorial isn’t loading the Challenges screen after you reach the “Head to Challenges” step.
Will it let you access outside the tutorial? After a full reinstall, the only other console steps are: fully quit Madden from the Xbox dashboard, power cycle the console, and then clear the Alternate MAC address under Settings > General > Network settings > Advanced settings.
If this does not work, and you cannot get around that part, do you happen to have another profile you can test to launch it and see what happens?
May I add, every single other aspect of the game works perfectly fine gameplay, h2h I just physically can’t get going on MUT because it’s stuck in this loop.
EA_Shepard When clicking ultimate team it takes me straight to the tutorial around the menus, so there’s no way to get outside of this. You are spot on games running in background it just won’t trigger to that next page essentially
I will try clearly Mac adress ect will keep you posted.
Nope still does not work, this is what I see when clicking ultimate team.
as you can see it seems likes it’s stuck in that loop and there is no way out of it that I can see.
If there is not a fix to this, I’d appreciate advice for escalation/solution.
I love MUT it’s the only reason I bought the MVP bundle and have ea play for the early 10 hour trial access.
But if I cannot play Ultimate team I feel this is something that I should be able to escalate to get a fix for I just have no idea how to go about this!
Still yet to receive a solution to this issue, I have paid money to play this game early. It does not allow me to do so.
Please can someone guide me on next steps here as I’m in the dark and the company seems to just enjoy taking money but not come up with any solutions when the product is not working for the customer
Community ManagerDunny0131 Hey, there
Apologies for the delay. I wanted to reach out and see if it has been resolved on your end. Was able to have the thread looked at, and they asked to reach out and see if you were able to get past it now and continue through the game?
