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cartercr12's avatar
cartercr12
5 years ago
Solved

“Please reset your password”

”Your login credentials might have expired. Good news...” you know that message i get it on every EA game i just want to update my rosters in madden i can’t access online futures I bought battlef...
  • EA_Solaire's avatar
    EA_Solaire
    5 years ago
    Hey there @cartercr12

    Resetting the password for your EA account with these steps http://bit.ly/Reset_EA_Password should clear this error up for you and allow you to access your games again.

    However, if you can no longer access the email associated with your EA account to reset your password, you'll want to contact our account recovery team instead here http://bit.ly/EA_Contact_Us to see if the team can help you restore access to your account.
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
5 years ago
Hey there @cartercr12

Resetting the password for your EA account with these steps http://bit.ly/Reset_EA_Password should clear this error up for you and allow you to access your games again.

However, if you can no longer access the email associated with your EA account to reset your password, you'll want to contact our account recovery team instead here http://bit.ly/EA_Contact_Us to see if the team can help you restore access to your account.
ChiefsFan1988's avatar
ChiefsFan1988
3 years ago

Please tell me why we have to restore our account access in the first place.  Also, I’ve reset my password and nothing happens.  This is extremely frustrating.  I changed my associated email through XBox, changed my password several times, and to no avail.  I just want to play MUT, but at this point, I think I’m returning the game. 

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