Can someone send the requirements for mut 19 loyalty rewards? I didn't recieve a

Ok.....waited patiently for a simple response. Instead the integrity of my question was quesrioned.  Yesterday while playing world of tanks, a free to play game, a game that i have spent 0 dollars on, my friend told me i could reclaim some of my previously sold "premium" tanks if i went to their website and filed a simple tickect including my name and my issue.......a free to play game that i put no additional money into. Less than two hours later 2 of my previously sold tanks were restored like that! Premium tanks can only be earned through speacial challenges that are ramdon and rare of through the purchase of real money to in game gold. People spend 59.99 and up for a new copy of madden and this is the disrespesct the community gets? I think madden is dying for me never played 2k sports played one ncaa game ever and nfl blitz was fun for a minute but for me its always been madden. But if im to be tossed to the back burner or wrapped in plastic and put in the fridge like some left overs that you question whether or not your going to eat for the next week until theyre eventually thrown into the garbage, then all i can do is walk away. Sorry i was such a burden to you and your game. i will try not to be any more trouble.