As the title says, I've claimed several twitch drops throughout the week and have them in my Twitch inventory, however I have yet to receive any of them in game. It does appear that my accounts are linked properly, and I've tried to un-link and re-link them to no avail. I've also been told in two separate EA Support chats that drops are not yet available (they were adamant that I was wrong) for Madden 23, despite me sending them this tweet from the official MUT Twitter advertising drops as of 3 days ago: https://twitter.com/EASPORTS_MUT/status/1559547647693914113?s=20&t=Y4AXfxfFs6k-tJp2wWVkQg. Would greatly appreciate any help, thank you.

Hi @vb7sibity @mattyv1414 To confirm if you are still missing Twitch drops, Make sure your accounts are connected and you actively watched the stream for at least an hour. After you should see a notification in your twitch inventory to claim the rewards, If you are still missing them reach out to our support to look at your account further. EA Help website - Live Support (Phone, Chat, Email) Twitter - Select the message icon to get assistance

Claimed Several Twitch Drops, Have Yet to Receive in Game

12 Replies

CEOTHEKING33
3 years ago
Haven't gotten my twitch drops
EA_Illium
EA Staff (Retired)
3 years ago
Hey @CEOTHEKING33 @FalconsOFATL To confirm did you get a notification after actively watching for an hour, then claimed in your inventory?
Og1player
3 years ago
I didn’t receive my twitch packs and it says I did my account is the right one and and is linked
mattyv1414
3 years ago
i know for me in my twitch inventory it is saying they are claimed but they are not showing up in game
vb7sibity
Rising Traveler
3 years ago
Ive claimed at least 6 twitch drops and have yet to receive any of them?
vb7sibity
Rising Traveler
3 years ago
@EA_Illium i have, yes. they are all claimed and have yet to show up in game. I personally have 10 drops on twitch that i have not received in game
EA_Illium
EA Staff (Retired)
3 years ago
Hi @vb7sibity @mattyv1414 To confirm if you are still missing Twitch drops, Make sure your accounts are connected and you actively watched the stream for at least an hour.

After you should see a notification in your twitch inventory to claim the rewards, If you are still missing them reach out to our support to look at your account further.

EA Help website - Live Support (Phone, Chat, Email)

Twitter - Select the message icon to get assistance
mattyv1414
3 years ago
@EA_Illium I did watch the streams for an hour and got the notification to claim and I did in my account it was claimed but never made it to my account …….I have reached out at least 5 times and I’m not getting an answer as to why they aren’t working
Halfsquatch2
Seasoned Novice
3 years ago
Hello, I have my twitch account linked, and earn the drops, but I can’t claim them. I go to inventory and it says to claim my drop by a certain date, but can’t find where to claim them. Where do I find the drops if not in my inventory on twitch, or in game?
Finfan1026
3 years ago
Not only have I also had this issue, but I have lost quite a bit of time chatting with agents with ZERO support. The lack of understanding is mind blowing. I spent almost 4 hours supporting the Madden Twitch stream and was promised rewards for doing this. It’s been two weeks and still no rewards, no work around, nothing. This seems similar to what happened a few years ago with the Star Wars game that EA was scrutinized for.

I was told the only way to get a resolution would be to post my concern here. Hopefully I can get some support. I will post if I do.