So it looks like the issue was a corrupt Windows User Profile, so creating a new User account seems to be working for you guys.
@Tilvaltarany update on your end? I'm experiencing the same issue as you documented in your videos.
@EA_Barryany update on your end? I tried everything in this post and no change in behavior.
My system info (all drivers are up to date):
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_ltsb_escrow.181015-1847)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: XPS 8700
BIOS: A10
Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 16384MB RAM
Available OS Memory: 16334MB RAM
Page File: 2771MB used, 14561MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Card name: NVIDIA GeForce RTX 2070
Manufacturer: NVIDIA
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 25.21.0014.1694 (English)
Driver Version: 25.21.14.1694
New Nvidia driver out yesterday, new Madden patch out today - still crashing.
@EA_Barry@HerrHansi@m0a9f348mxc4203x
I chatted with the support today. They recommended to create a Windows test account (like this: https://support.microsoft.com/de-ch/instantanswers/5de907f1-f8ba-4fd9-a89d-efd23fee918c/create-a-local-user-or-administrator-account-in-windows-10) and try Madden from there. And hey, it works. At least. That's still no solution, since starting from scratch with Windows is no option for me (not for a single game), but maybe they can help me identify the program/driver/whatever that causes the crashes.
@Tilvaltar wrote:@EA_Barry@HerrHansi@m0a9f348mxc4203x
I chatted with the support today. They recommended to create a Windows test account (like this: https://support.microsoft.com/de-ch/instantanswers/5de907f1-f8ba-4fd9-a89d-efd23fee918c/create-a-local-user-or-administrator-account-in-windows-10) and try Madden from there. And hey, it works. At least. That's still no solution, since starting from scratch with Windows is no option for me (not for a single game), but maybe they can help me identify the program/driver/whatever that causes the crashes.
This actually ####ing works. Unbelievable!
I'm on Windows 8.1 so all I did was log out and log back in with the Guest windows account.
So what's the difference between the Guest windows account and the main windows account? @EA_Barry
Community ManagerSo it looks like the issue was a corrupt Windows User Profile, so creating a new User account seems to be working for you guys.
