Forum Discussion

Domingo3544's avatar
Domingo3544
6 years ago
Solved

Keep getting kicked from EA servers

Every EA game I play I get kicked out of and its annoying. Please fix this ASAP. 
  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago

    Hi, @Domingo3544 

    Sorry to hear you're getting kicked from every EA game you play. Which platform do you play on and do these steps below help keep you in the game?

    Reboot the power to the modem/router

    1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

    PS4:

    Power Cycle

    1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
    2. Turn it back on after 1 minute. Launch the game.

    Xbox One:

    Power Cycle the Console

    1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step resets the power supply.

    1. Plug the console power cable back in.
    2. Press the Xbox button on your console to turn on the Xbox One.

    Basic Connection Troubleshooting

    https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

edge_b99's avatar
edge_b99
5 years ago

I get constant menu crashes, inability to properly launch a game, booted from the game when I do. I can barely play a game of fifa or even grind menus. Your game doesn't work so I want a refund or equilavent return in fifa points. You've sold me a broken game where I can't play fifa or even any of the online modes. I have tested all connections as stated above. My house has fibre optic with over 400 mbs upload speed and fast download too. This is a problem with the game coding or the EA servers. Please compensate me as stated as this is completely game breaking. My game is unplayable.

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

@edge_b99 

That sounds like a horrible experience I'm here to help troubleshoot this if you're up for it or at least point you in the right direction for a refund. Our forum staff can't make any changes to EA accounts. Where did you purchase FIFA from and which platform do you play the game on?

By the way, this is the Madden NFL forums. The FIFA forums can be found here. 


About Madden NFL Franchise Discussion

Playing any other Madden Games? Talk about your experience on our community forums.33,101 PostsLatest Activity: 23 hours ago