Keep losing connection to ea servers randomly
Keep losing connection randomly. I’m wired in. I unplugged the router/modem. Connection speeds are appropriate.
Forum Discussion
EA_Aljo
Community Manager
Community ManagerAre you using one of those modem/router combo units supplied by your ISP? If so, they aren't really the best for gaming. Regardless, they should at least work well enough, but you might want to do some research on your router model to see if there's some help for disconnecting frequently.
You should check the router to make sure the firmware is up to date. Also, see if the ethernet cable has any damage. It should be at least a Cat6 cable as well.
In your router settings, UPnP should be enabled. Also, if QoS (Quality of Service) is available on your router, enable it and set your PS5 to have priority.
- EA_Aljo
That's good. The equipment ISPs supply can be troublesome. How about those other settings? Did you check those as well as the firmware?
- EA_Aljo
Have you talked to your ISP to see if they're noticing any issues with your connection?
- EA_Aljo
Madden is the only game you disconnect from?
- EA_Aljo
MLB isn't one of our games. If you're losing connection to that as well, this points to either an issue with your equipment or your ISP.
