I have perfect internet spec and I’m hardwired in. Randomly this month I started lagging out ONLY in the second half of online H2H. My wifi is fine and I don’t lag out of Xbox parties. I don’t lag ever in the game, I just get booted at some point about half my games.
it doesn’t lag in any other games and is a new issue, but boy does it have me upset… any solutions?
Community ManagerHi there, @Sgannon9
Thanks for reaching out. I'll try to help with this. You mention being wired, but you also say your WiFi is fine. Can you clarify if you're using a wired or wireless connection?
Also, it would be good to try clearing the alternate MAC address with these steps:
Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"
Let me know what happens.
Community ManagerThanks for the response. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.
Also, which Xbox are you playing on? If it's a Series X, try removing the game from Quick Resume.
Hello, I am on Xbox series X. I have completed this step. I played for a couple hours tonight and I did not get kicked out of any games. However I’m not sure it fully worked. There was multiple times where the game stopped and said my connection was lagging, but I did not get kicked out!
however if you have more solutions worth trying I’d love to make it perfect like it used to be.
Community ManagerI'm glad to hear There's an improvement. Something else you can try is using alternate DNS settings. From the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.
Also, check your ethernet cables to make sure they aren't damaged. They also should be at least Cat6.
Hi can you tell me what my DNS was on before? This change made my connection considerably worse.
Community ManagerDoes your router support QoS (Quality of Service)? If so, try enabling it and prioritize your console. Also, is UPnP enabled? If not, enable, but also, I have seen the rare occurrence where disabling it helped.
Something else to check is your ethernet cables. Make sure they aren't damaged and are at least Cat6.
