Madden 16 offline Franchise stuck on loading screeen

nightvamp20
10 years ago
I really hope its fixed soon, please fix it asap
Anonymous
10 years ago
Fixed for some? I'm highly doubting that its been fixed for anyone. How could it have been resolved for certain players and not for others? The glitch is either in the game, or its fixed, no middle ground.
Oh and just in case you were wondering, the glitch is definitely still in the game, its happening to me again, and you know....everyone else who plays cfm.
Anonymous
10 years ago
Agreed. Seems like a cop out answer.
@shinra444 wrote:
Fixed for some? I'm highly doubting that its been fixed for anyone. How could it have been resolved for certain players and not for others? The glitch is either in the game, or its fixed, no middle ground.
Oh and just in case you were wondering, the glitch is definitely still in the game, its happening to me again, and you know....everyone else who plays cfm.
Anonymous
10 years ago
@shinra444 wrote:
Fixed for some? I'm highly doubting that its been fixed for anyone. How could it have been resolved for certain players and not for others? The glitch is either in the game, or its fixed, no middle ground.
Oh and just in case you were wondering, the glitch is definitely still in the game, its happening to me again, and you know....everyone else who plays cfm.
I was thinking the same thing. I first reported that it seemed ok but that I was waiting to see if it happened again. Maybe why the "fixed for some" comment. Well I waited and it happened just 3 games in. So it's just as bad as before and happens every game I play just like it did before. I assume others have either given up all together or haven't got far enough into their new saves. So far mashing the B button has worked for me to get back into the franchise screen. I'm not going to put a bunch of time into a game that should load once I mash the B button. Seems ridiculous.
Anonymous
10 years ago
Fixed for some hahahahaha what a joke... Much like you and this game. You not only have yet to fix this issue, you've actually done much worse and manage to provide the glitch to users who could actually attempt to enjoy this game. Absolutely pathetic.
Anonymous
10 years ago
This problem is still occurring for me. I've had the game since it came out and the main reason I even buy Madden every year is to enjoy franchise mode and I can't even do that! How do you release a game with this big of a widespread problem? Surely I'm not the only one who pours money into EA every year for a working franchise mode. Please fix this asap. It is ridiculously annoying.
Anonymous
10 years ago
This is getting rediculous. I have had the game since the end of August and have only made it through about a season and a half due to constant pre game freezing. I currenlty have tried 8 times to play my next game and it freezes up in the loading screen every time. At this point i'm done with Madden. Long Live MLB:The Show!
Anonymous
10 years ago
I hope there will be some compensation for not being able to play for a week now and missing opportunities, and nor being able to fulfill current promotions going on. Actually I'm pretty pissed. This is this first response I've seen all week. For me, ive invested a lot of money in this game to not be able to play, or get any support at all. Just would be nice to get a response and compensation. That would go a long way in restoring my faith.
Anonymous
10 years ago
My husband has had to create 3 separate accounts for the game due to a freezing loading screen and a fix for said problem would be outstanding because what is the point in getting a game you can't play?
Anonymous
10 years ago
Out of curiosity, has anyone actually spoken to someone from EA and had them acknowledge the issue? I spent about an hour troubleshooting with Microsoft today...and everything works just fine, EXCEPT Madden. So add me to the list of people who got to play a couple hours of gametime and, other than that, is stuck at the "Press any button to begin" screen. Much as I love watching OBJ do the whip and the nae nae, I'd really like to play the game I paid 60 bucks for!
Anybody have experience with class-action?
Anonymous
10 years ago
@mbren28568:

By agreeing to the terms of service we WAIVE our rights to participate in any class action lawsuit.

Also, we "agree" to not hold EA accountable.

Sneaky, underhanded tactic by EA lawyers.

Also, I have chatted with the EA advisers on three seperate occasions. None of the trouble-shooting tips worked.

When I asked for a refund, they said I could not get one.

When I demanded a disc-based version of the game (mine is a downloaded version), they ignored me & transfered me to a different adviser.

The THIRD adviser terminated the chat after I demanded a disc-based version.

I complained about these issues on the Madden 16 forums & the modetators banned me for it, PERMANENTLY!

@shinra444:

That is all we can do, stop supporting EA; stop buying their products.

After the treatment I have received from the EA advisers & the EA moderators PERMANENTLY banning me from the forums, I am finished with EA.

Not only did they sell me (& others) a game that doesn't function as advertised, but they followed it up with disrespecting me by ignoring y VALID complaints & banished me, so they won't have to read my complaints.

My suggestion is report EA to the Better Business Bureau & boycott EA products from now on.

At this point, it is all we can do, because, like you said, the people at EA don't care about us, only our money. Once we give them the money, they ignore us.

As for me, I am done with EA. I know they don't care & they won't help. They PROVED that to me.
Anonymous
10 years ago
Spent some time with online chat support - completely worthless. Basically came back and told me to re-do all the stuff I told them I'd already done while on the phone with microsoft.
Will be reopening my case since they are, evidently, satisfied with closing it basied on the below email.
I understand that you’ve been asked to do this before. As a matter of fact, in technical issues, certain exceptions cannot be ruled out. Hence, to fix this let us revisit the steps.

Troubleshooting for Xbox one :

1. Close the Xbox One Game Application and restart it.
http://support.xbox.com/en-IE/xbox-one/apps/how-to-close-xbox-one-app-or-game
2.Xbox One - Powercycle/Clear the Cache.
While the console is on, press and hold the console’s Xbox button for 5 seconds.
The console will power down.
Unplug the power cord.
Wait 30 seconds.
Plug the power cord back in then turn the console back on by touching the Xbox button

Note: If your console is set to the Instant-On power state, the above steps will shut the console completely off and will not enable Instant-On or the ability to turn on your console by saying ‘Xbox On’ until it reboots. .

For more information, please visit Xbox Support website at: http://support.xbox.com/en-US/xbox-one/system/power-cycle-console.

3. Run the Xbox networking test. Press the Xbox button to go to Home and from there select Menu button -> Settings -> Network
Select the network option you want to use:

Test Network Settings
Test Multi-player Connection
View Details Network Status
4. Now clear cloud save. http://support.xbox.com/en-US/browse/xbox-one/games/Troubleshoot
5. Clear Xbox ONE - Alternate MAC Address.
Settings -> Network Settings -> Advanced Settings-> Alternative Mac Address -> Clear
shut down the console and restart it.
6. Disconnect the power cord from the back of the Xbox One and wait two minutes.
7. Once the two minutes have passed, plug the power back in and wait for the power bricks light to go from White to Orange.
8.Once the power brick has the Orange light start the console and try the game again.
If the issue persists:

>>Now delete and redownload their gamertag. Follow the link for help steps
http://support.xbox.com/en-US/browse/my-account/manage-gamertag-and-profile/Manage%20Profile

Clear cloud save, if any: http://support.xbox.com/en-US/browse/xbox-one/games/Troubleshoot

Uninstall the game files: support.xbox.com/en-IE/xbox-one/downloadable-content/uninstall-content
Now again install the game and play the game.

I hope this will fix your issue and you can easily able to play the game.
It is my pleasure to assist you with today. Thanks for Contacting EA Support.
Anonymous
10 years ago
:

The first time, they told me to delete all of my Madden 16 files (PS4), delete the Madden 16 application & download the game again.

I did it & it didn't work.

I contacted them again & told them I completed all of the trouble shooting steps, & they told me to do it AGAIN, but this time TAKE MY CONSOLE TO A FRIEND'S HOUSE & DOWNLOAD FROM THERE!

I told them I had a wired connection & NO OTHER GAMES give me ANY issues.

I kept deleting & downloading until I finally got it to work. MUT worked for THREE DAYS, then, when I tried to start a franchise, Madden froze, AGAIN, & became unplayable in ALL modes, AGAIN.

So, it was after that I complained & asked for a disc-based version & they ignored me & then banned me from the EA forums.

The EA advisers are worthless.

The moderators, here, keep posting the "accepted solution," but it is NOT a "solution" so is it "acceptable?"

To whom is the "solution" acceptable?

It is certainly not accetable by us. We paid for a game that does NOT work.

I gave up. I don't even try to start up the game anymore. EA won't put out any patch to fix it.

Their "solution" is: the game won't work for some people.

LAME & very bad for business.
Anonymous
10 years ago
Well, believe it or not the chat agent solved it for me.
I disconnected my Guitar Hero dongle and it worked.
Anonymous
10 years ago
Wow! FINALLY EA put out a patch to fix the issues.

I downloaded the update & now all game modes appear to launch, no freezing as of yet.

Thanks to the developers for fixibg the issues.

However, waiting three months for a fix to the problem is still unacceptable from a customer standpoint.

Also, the EA Worldwide experience & being banned from the official EA forums after I complained about it has left a bad taste in my mouth.

Since I am banned from the EA Forums, I will no longer buy anymore EA products.

I didn't cuss; I didn't attack anyone; I voiced my displeasure & threatened a lawsuit if it weren't fixed or I were given a refund.

For that, I was banned, apparently.

Up to that point, I was active on the forums & a fairly possitive participant.

I offered suggestions. I offered advice to other forum members; I had POSSITIVE interaction with moderators in threads as well as private messages.

I helped moderate the forum, pointing out violations & harassing behaviors toward other users.

But, all of that means nothing if you complain about EA mistreatment.

So, by banning me from the forums, moderators have caused me to avoid EA products from now on.

I won't support a company that bans me from participation with other EA gamers.

Anyhow, thanks to the developers for releasing an update to address the issues.

Now, matbe I can enjoy Madden for this, my last EA purchase.

It's been bitter-sweet, EA.

Sayonara.
Anonymous
10 years ago
The patch apparently did not fix the issue. The game froze while on the loading screen again this morning.
Anonymous
10 years ago
There's gotta be a loophole in one of the 50 states when it comes to video game companies as EA. There has to be something you can sue for
Anonymous
10 years ago
@Yuginagata7790:

Mine still freezes, sometimes, but all I have to do is close Madden 16 & start it again.

Before the patch, it would freeze once, then it would freeze in every mode. Closing Madden 16 didn't help. It continued to freeze everytime.

I had to delete all of my files & download Madden 16 again NUMEROUS times & HOPE it would work.

The game is STILL broken, but at least I can play mine, between freezes. Smh
Anonymous
10 years ago
I turned off the setting to send random data to EA and so far have been able to play 3 games straight
Anonymous
10 years ago
I have now played 7 games in a row with no issues after turning off the setting to send EA games random data. In the game under the main menu go to Customize (far right) < settings < EA Account < Set everything to No
Anonymous
10 years ago
@integra27w: Is that after you downloaded the update?

When playing offline franchise, I just turn my PS4 Internet connection off.
Anonymous
10 years ago
I am still having this problem and it happened to me in Madden 2015 as well. Is there any resolution?
Anonymous
10 years ago
I had this happen to me completed a game and it was stuck. I closed the app started again it went to end of game in OT I went to sim before starting the OT and simmed to end and it ended game after ot.
Anonymous
10 years ago
It's incredible that from August to January, there is no workaround - you would simply need an autosave that happens before the game is over. So if you freeze, you restart, come back in and your result is there.
Nope, we are still having this issue. Yet EA takes our MUT money, etc with no issues. I hadn't bought an EA game since the SimCity fiasco, but I see things are pretty much the same as they were.
I'm having the freezing problem wipe out my cloud Franchise. From the sound of it, going offline won't help either. SMH. What a waste of time.
Anonymous
10 years ago
I've purchased Madden for 10yrs now. I buy it mostly for offline career mode. This "glitch" that freezes during loading before/ after a game has occurred consistently since Madden 09. I worked on a cruise ship most of 08, and played that all the time. Twas the 1st time I noticed. Next years was worse, now these past two have been ridiculous. It's not the system or account or whatever. I KNOW EA READS THIS, SO DO SOMETHING!

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Madden 16 offline Franchise stuck on loading screeen

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