Every time i get on madden 20 i get a notification which says Attention you must be signed in to xbox live and the ea servers in order to access the online features of this title. I have tried absolutely everything. Any advice?
Community ManagerHi there, @eberndt22.
What have you tried so far? We don't want to repeat troubleshooting steps if we don't need to. Also, did you happen to try another gamertag to see if that works? That would help narrow down what could be causing this. Thanks!
Hey, thanks for responding. I have changed my NAT to open from strict, power cycled a million times, deleted my gamertag from my xbox and putting it back on, cleared my alternate MAC address, changed my DNS, and re verified my ea account on my phone.
Community ManagerCan you get me a screenshot of the message? Also, do you have a current Xbox Live Gold membership?
Here is the photo, and yes I do have a gold membership
I have been having the same problem i just played madden the other day than all of a sudden i tried to play again the next day and it said my account was invalid.
Community Manager@eberndt22 and @dbwpb3
Are you absolutely sure you're using the right email address of your EA account? That's one of the main reasons this happens. It could be a different email than the one your PSN ID/Xbox gamertag is on. Something else you can do is change the password on your account at www.origin.com. Another reason this happens is if you've tried to log in too many times. That will lock you out for about 90 minutes.
Community ManagerHello, @eberndt22.
I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
