Madden 21 error head to head

I’m getting SOOOO frustrated with Madden 21 and feel like I want my $$ back. I am experiencing an issue where I cannot play a h2h game. It’s “searching for opponent” for minutes as opposed to seconds. It also will not allow me to go back and retry. I am having to restart the game and this is my 4th time doing it. VERY aggravating and makes me not want to play. Please resolve ASAP or let me know the workaround. 🤨😡

Hi @acrosson, 

Can we try running through some troubleshooting steps to see if we can help out with the matchmaking issues you've been seeing? When you've got the chance I'd recommend starting off with the basic connectivity steps over at the EA Help website to see how that goes. If the same issue is still happening after that check out the platform-specific steps as well: 

- PlayStation 4

- Xbox One

- PC

Let me know how that goes once you have the chance to give it a shot. Thank you!

/Kent

Every time I play a head to head game I can’t find an opponent the game after so I have to close the application after every single online game. I’ve seen EA giving people advice on how to fix it but clearly they will only believe it’s our WiFi or system that’s the problem so does anyone who has had this issue know how to actually fix it, EA clearly won’t do anything about it. 

Over the past two days I've been through about four tech support staff on the chat to try and get it to work.

When I try to play it either gives me a failure to connect. Or the timer keeps going without loading and you are unable to leave the screen without closing the game.

For the past two days I was told to reinstall my game, change the DNS settings. Reset my modem and more and haven't still been able to get the issue solved. This is extremely frusturating because I (stupidly) paid over 100 dollars CAD for this game when it came. I'm bitterly disappointed with this product and am at my wits end as to how I might squeeze even a modicum of value out of this wretched product.

Hi Kent, 

Thank you for taking time to answer this. This was super frustrating and I was ready to get my money back. What did work was getting an ethernet cord and using the modem hardwired instead of Wi-Fi. I have not had the issue since.

FIX THIS! I can’t play the game 

This is happening to me too. How do you fix it? I have tried to play games in head to head season but every time I get to the beginning of the game it says lost connection to your opponent.

Hey, everyone.

We've alerted the team about this and we'll need to gather some quick details to aide them. Please reply back with the following:

• Gamertag/PSN ID
• Platform you play on (XB1/PS4/PS5/XB1S/X)
• When you attempt to matchmake what error do you get?
• Are you able to successfully play after restarting the game?

Thank you for the help in advance!

When trying to play an online head to head game I get a message saying “FAILED TO START GAME” ...this happens for about 3-5 try’s before I restart the game and console to still have the same problem. Idk what’s going on but this is very frustrating . PLEASE FIX THIS ....I NEED MY ULTIMATE TEAM

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@BeauxNeily wrote:

When trying to play an online head to head game I get a message saying “FAILED TO START GAME” ...this happens for about 3-5 try’s before I restart the game and console to still have the same problem. Idk what’s going on but this is very frustrating . PLEASE FIX THIS ....I NEED MY ULTIMATE TEAM

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This post is related to Online H2H (not MUT). I recommend going to your roster and set it to BEST OVR with the lineup tool, then try again. IF that fails, please search for an existing thread on what you're experiencing so we can jump into that one with you.