Madden 21 error head to head
Product: Madden NFL 21 Platform:Sony Playstation 4 Which console generation do you have? Sony PlayStation 4 What is your gamertag/PSN ID? Narleemoney Date/time issue occurred 11/14/20 What type ...
Forum Discussion
EA_Blueberry
Community Manager
Community ManagerDo you have a PC/laptop so a UO Trace can be ran? This way we can see how your connection is reaching our servers. Any way you can run the trace route in the same location as your console and direct message me a screenshot of the results? I'd like to see if there is any packet loss and wide ping variance.
Connection Troubleshooting
https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
Hey,
I ran the test. I attached the results to the thread.
- EA_Blueberry@jennylove9185
Hey there. I removed your UO trace since it had your IP address shown in it. Your average ping was well over 100ms which will cause desyncs, lags, and disconnections. It happens at this IP address (64.125.25.122). I recommend contacting your ISP for them to review the path your connection is taking to resolve the high latency.
