Forum Discussion

Sparktug's avatar
Sparktug
5 years ago
Solved

Madden 21 NXT LVL Edition MUT players included

I did not receive the 90+ OVR MUT players that were supposed to come with the NXT LVL Edition for Xbox Series X. What am I missing?
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    @U-Cant-C-Houdini 

    Were you previously playing the game on a Gen4 console you still own? We've seen reports where players were able to grab the content on the older gen console and then it transferred to the next gen console.

    I'm not sure why you were not given the content. As long as you provide a proof of purchase for the content from your Xbox/PlayStation account our Support team has the ability to grant this content.

    How to provide a proof of purchase: https://help.ea.com/en-us/help/account/how-to-provide-proof-of-purchase/

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

@U-Cant-C-Houdini 

Were you previously playing the game on a Gen4 console you still own? We've seen reports where players were able to grab the content on the older gen console and then it transferred to the next gen console.

I'm not sure why you were not given the content. As long as you provide a proof of purchase for the content from your Xbox/PlayStation account our Support team has the ability to grant this content.

How to provide a proof of purchase: https://help.ea.com/en-us/help/account/how-to-provide-proof-of-purchase/

buckeye2313's avatar
buckeye2313
5 years ago
@EA_Blueberry your support team told me to contact xbox support, who then told me to contact you guys..
  • Sparktug's avatar
    Sparktug
    5 years ago

    Same here

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @buckeye2313 @Sparktug 

    Our staff has information on how to grant this content. If necessary, show them this forum post from the Madden NFL Forum Community Manager. I'm sorry you were informed differently. 

    • KeithStone1992's avatar
      KeithStone1992
      5 years ago

      Lost my receipt didn't think to save it and now I'm just screwed contacted support they are now help just making me madder the more I think about. Hate paying money for something I will never receive this is bull I'm not going to Walmart and catching covid just to have them pull up a receipt from 3 days ago just because Ea loves to steal from people.

    • dko9000's avatar
      dko9000
      5 years ago

      I’ve talked to y’all 3 different times and every single time the EA support has told me that they couldn’t give me the pack. It’s in my transaction history for Xbox, I’ve shown receipts, and still nothing except blaming on GameStop even though it’s not a GameStop promotion, it’s an EA promotion.

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