Product: Madden NFL 22Platform:PlayStation 5 Digital EditionWhich console generation do you have? Sony PlayStation 5What is your gamertag/PSN ID? NoodleHeadPhilDate/time issue occurred 12/17/21What type of issue do you have? Crash/FreezeWhich mode has this happened in? Franchise ModeWhich part of the mode? OfflineWhat is your Franchise League Name? NONESummarize your bug Madden 22 crashed yesterday while playing franchise now when I try to load it up on PS5 it crashes every time it gets to "Reviewing the Gameplan" and I get the error code CE-108255-1.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Try to load up Madden 22 on PS5What happens when the bug occurs? I get sent to the Report a problem page with the code CE-108255-1What do you expect to see? The Madden 22 menuPS4 Crash Reporting: Please copy the text you put in the crash report here. What is the AMD or Nvidia Model Number of your graphics card? Enter RAM memory size in GB I had been having issues with Franchise and my save files not loading AGAIN by the way, so I deleted all my files cause they wouldn't open and started a new HC franchise, after a couple games it wouldn't let me create a new savepoint for it then it crashed. I have not been able to load the game up since.

I guess so, I'll have to try that when I get home from work.

@EA_Blueberry I'll give it a shot tonight when I get off

Tried to get help from EA and of course got no new information or suggestions, just was sent to this link which I had already been tohttps://www.playstation.com/en-in/support/error-codes/ps5/ce-108255-1/

@EA_Barry so ur answer for ur problem at EA tht effects so many ppl from playing this game at all is to delete all our friends. Wtf

@EA_Barry I had nowhere near 100 friends, but I went and deleted all of them and I still can't even get to the menu. What's next?

MADDEN 22 PS5 won't start, can't even get to the menu. Code: CE-108255-1

21 Replies

DoctorLaserbeam
4 years ago
Tried to get help from EA and of course got no new information or suggestions, just was sent to this link which I had already been to
https://www.playstation.com/en-in/support/error-codes/ps5/ce-108255-1/
EA_Barry
Community Manager
4 years ago
@DoctorLaserbeam

This is potentially related the number of friends you have:

https://answers.ea.com/t5/Bug-Reports/Madden-Character-Switch-Crash-Franchise/m-p/11073423#M10360

Thanks.
jnt08187
4 years ago
@EA_Barry so ur answer for ur problem at EA tht effects so many ppl from playing this game at all is to delete all our friends. Wtf
jnt08187
4 years ago
Lmao "related to the number of friends u have." Wow
DoctorLaserbeam
4 years ago
@EA_Barry I had nowhere near 100 friends, but I went and deleted all of them and I still can't even get to the menu. What's next?
jnt08187
4 years ago
@DoctorLaserbeam EA Barry will just disappear and not respond back bc they choose to not acknowledge the problem man. Such a shame
DoctorLaserbeam
4 years ago
@jnt08187 Gotta love ea
EA_Blueberry
Community Manager
4 years ago
Hey, @DoctorLaserbeam

Can you confirm for me whether you're seeing any corrupted save files in the cloud for your PSN account?
Crunne
4 years ago
So I'm in PS5 and the game won't even open for me. The title screen comes up, it says press any button to continue, then instantly crashes and shuts off. What the hell?
EA_Blueberry
Community Manager
4 years ago
Hi, @Crunne

I'll help you out here. We'll need to know what type of setup you're working with, what steps you've tried, and some other random questions that could be playing a factor.

Do you have anything plugged into the console's USB slots?

Do you use an external hard drive for your PS5 at all (whether for Madden or not)?

When did this start happening? Were you ever able to play the game normally before?

Do you use an extension cord or surge protector for your PS5?

When you visit your cloud and local saves (for all games), do you see any Madden files that are corrupted or located in a different game save folder?

Do you have facial recognition for your PS5 disabled?

Have you tried power cycling your console?

Have you tried re-installing the game?

Have you tried the PS5 steps for that error code? https://www.playstation.com/en-us/support/error-codes/ps5/ce-108255-1/

Does your PS5 feel hot when it shuts off? Does it have enough ventilation and is in an open space?

How many PlayStation friends do you have?

If you Shareplay your game to another PSN ID on your console, does it allow you to play on a different PSN account to determine if this is account related?