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E_SmileLDS's avatar
E_SmileLDS
3 years ago

Madden 23 Series X Crashing

Product: Madden NFL 23 Platform:Xbox Series X Which console generation do you have? Microsoft Xbox Series X What is your gamertag/PSN ID? EsmileLDS Date/time issue occurred 8/15/2022 What type o...
madden nfl 23
jr0ck12's avatar
jr0ck12
3 years ago

I once again can't play another year of Madden just because it keeps shutting off my series X every other game has worked since the release of Madden 2022 and here we are Madden 23 and the crashing begins once again...  I've tried everything the internet has thrown at other people with this issue last year and it never worked so I am guessing nothing will work again this year. why the heck can't EA get the Xbox series X to run this game.....so disappointing.

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hey @jr0ck12 can we try going through the following and check if this continues?

  • Remove then Readd Gamer Tag to console 
  • Change power-saving options 
  • Close other running games or apps, (for Series X|S also close others running in quick resume) 
  • Remove any connected device, or additional USB's from the console then restart the Xbox and check
  • Check for updates 
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Persistent Storage 
    • Go to settings > Select Device & Connections > Then Blue-Ray 
    • Select Persistent Storage > Clear Persistent Storage 
  • Alternate Mac: 
    • Go to settings > Select General  > Then Network settings 
    • Go to advanced settings > Alternate Mac address > Select clear 
    • Select restart 
  • Check for additional content 
    • Press the Xbox "X" button on your controller > Select My Games and Apps 
    • Under Games, scroll to your game and press Start 
    • Select Manage Game and add ons > Select the Game (will shows version) on the right (top choice of the three) 
    • Then Manage Installation on Xbox one > Should show additional downloads and files if needed 
  • Yeezus8109's avatar
    Yeezus8109
    3 years ago

    I have a similar issue - consistent crashing on Xbox Series X with madden 23. I don’t have this issue in any other game. For me it happens in CFM games. 

    I’ve done every step you outlined, but it still doesn’t work consistently.

    Any insights?

    Thank you,

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